Account Manager- Sweden

Company description:

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. Established 35 years ago, we have become market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.

Job description:

The Account Manager will devote their time to renewals/account extensions across Market Segments (EMI, Corporate, Government). Key responsibilities include:
*Effectively managing a predefined list of existing accounts to ensure 100% renewal is achieved.
*Cross selling and up selling the range of products and services available to the predefined list of existing accounts.
*Generating proposals, pricing and contract negotiation across all medical and security service solutions as per guidelines and assigned clients or prospects.
*Providing consistent administrative support to the Sales and Marketing Department in relation to the client renewal process, onboarding of clients and client reporting.
*In conjunction with Operations, investigating and preparing draft responses to complaints handling and quality assurance events.  
*Interfacing effectively with the Sales and Marketing, Operations, Billing, Commercial Desk and IT teams to develop and maintain strong working relationships to support the efficient and effective management of clients.

Required profile:

*Experience in an operationally / commercially focused analytical and/or Customer Services role.
*Research experience valuable
*Exposure to working in a cross-border engagement sales environment including previous working experience selling to emerging markets.
*Successfully working with other functions such as Finance and Operations
*Degree required
*Excellent numeric, written and oral communication skills.
*Excellent time management skills with the ability to successfully manage numerous projects simultaneously
*Computer literate (MS Word, Excel, PowerPoint and CRM applications)
*Strong individual that can work autonomously and within a team to deliver results
*Ability to work in a multi-lingual, multi-cultural where collaboration is the norm.
*Cultural sensitivity and awareness. Ability to work in a multi-lingual, multi-cultural environment where collaboration is the norm
*Strong planning and organization skills

What we offer:

At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development.  We encourage every person to be their personal best by creating an environment of inclusion, equality and support.
International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2021.