Technical Support Representative

Company description:

For more than 30 years, Verifone has held a leading position in the payments industry. Verifone is one of the strongest brands and one of the largest providers of payment solutions worldwide.
Verifone has a diverse, dynamic, and fast-paced work environment where employees are focused on results and constantly striving to surpass themselves. We are proud to work with leading retail chains, companies, banks and partners to develop and deliver innovative payment solutions around the world. We strive for high quality standards in our products and services and are obsessed with customer satisfaction. Around the world, Verifone's employees ensure that we remain a leader in the payments industry, based on experience, innovation and ambitious growth targets. Whether it's developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to driving success for our customers, partners, and investors. It is this passion for innovation that drives each of our employees and ensures personal and business success.

Job description:

As a Technical Support Representative, you will be part of our Technical Support Team and will help our customers and partners with technical problems on their existing payment terminals and helping them install new payment terminals. Good knowledge of different networks such as Cellular, Wi-Fi, Bluetooth, and LAN will help you with these tasks. You will also need to help with requests for changes to terminal data and perform software updates. There will also be questions from customers about settlements and transactions.
You will answer phone calls, answer emails and log all cases to our ticket system (JIRA) as part of your work.
Our office is located in Stockholm, and the working hours are 40 hours a week.
You will use Swedish in your daily work, but some customers speak English and Verifone's official language is English, so you will also need good written and spoken English skills in the job.

Required profile:

This job is perfect for you if you like problem-solving, good customer service, and talking to customers. You will be trained in systems as well as products so that you are ready to help in this position, but having a technical interest is considered an advantage. If you are a tech-savvy person and have an interest in always learning about the latest technologies, computers, programs, this is the perfect job for you - the payment industry is constantly evolving, and you will often have new things to learn as we have new payment terminal models, payment types that we bring to market for our customers. 

Skills and Experience we desire:



•Native or fluent Swedish and business fluent English
•Experience and background in technical support is an advantage
•Strong end-user of IT systems and good ability to familiarize yourself with new systems
•Any experience from the support function is a plus, and you see yourself as a problem solver
•An advantage if you have experience from industries with a high volume of customers and transactions and/or from international organizations with access to several different IT platforms. It could be telecom, banking, IT or the payment industry, for example
•You are good at communicating and have the desire and energy to provide the best support and customer service
•You can keep a cool head and are prepared to help where needed.
•You are social with a positive approach to your work, where you are happy to take responsibility
•Good collaboration skills, and can also work independently.
•Basic knowledge of the MS Office suite

What we offer:

Office Perks: Company Social Outings
Health & Wellness: Dental Insurance. Vision Insurance. Health Insurance. Life Insurance.
Paid Time Off: PTO / Vacation Policy. Paid Holidays. Maternity / Paternity Leave.
Financial Benefits: Tuition Reimbursement. Performance Bonus.