Customer Service Representative
Publiceringsdatum
Idag
Område
Yrkesroll
Typ av anställning
Akzo Nobel Car Refinishes provides coatings and services for collision repairers and commercial vehicle refinishers via the brands Dynacoat, Sikkens and Lesonal. Our Nordic head office is situated in Tyresö. In the the Nordics there is a focus on collision repairs of cars and refinishes for trucks. We are a Nordic organization and belongs to AkzoNobels Vehicle Refinishes, one of the leading suppliers within the commercial car and airplanes industry. Vehicle Refinished head office is located in Sassenheim, Netherlands, where we also have the biggest development, manufacturing, and distribution centers.
Are you passionate about customer service? Are you solution-oriented and do you enjoy being a part of a team? Do you want to work in a global company that is very present in the Nordic region in several business areas? We're currently looking for a Customer Service Representative to join our dynamic team in Årsta!
What can AkzoNobel offer you?
At AkzoNobel you are met by a warm and welcoming atmosphere. We work together with a focus on innovation and sustainability, to be the leader in our industry. Diversity enriches our workplaces, and we work actively together with our employees to make them thrive and develop. We work strategically to become a better employer. This has resulted in that we have been appointed one of Sweden's Karriärföretag and received Top Employer certification 2024. We offer you an international working environment where you take on rewarding and challenging tasks that broaden your horizon and develop you in your role. You will work with competent and like-minded colleagues who share your attitude and enthusiasm. Welcome!
What will you do?
In your role as Customer Service Representative, you can fully focus on what you enjoy doing the most: handling all customer requests! It is our goal to make sure that our customers are satisfied, and that all their questions and requests are dealt with swiftly and accurately. Your day will be full of surprises, because we live a fast-changing environment and need to adapt constantly to the latest situation. We're looking for someone who likes to work independently but finds it very important to be a team player colleagues can depend on. Your main tasks are:
Who are you?
As a person, you like to be in a supportive role where you act as the first contact for our customers to manage various questions. You are a social and service-minded person who always puts the customer in focus. We also believe that you are solution-oriented, patient and have the ability to prioritize among your tasks. You have a flexible attitude to your work and enjoy working in teams. You are also used to work on many topics at the same time.
Requirements:
At AkzoNobel we are very committed to ensuring an inclusive and respectful workplace where all employees can be their best selves. We strive to embrace diversity, tolerance and respect. Our recruitment process plays a major role in this journey as it lays the foundation for a diverse work environment. In our organization, all qualified applicants are treated from an equal perspective regardless of ethnic origin, religion, gender, gender identity, sexual orientation, age or disability.
For additional information about the vacancy please contact Matti Holopainen, Customer Service Coordinator Nordics, matti.holopainen@akzonobel.com
For the information about the recruitment process, please contact Elin Incegül, TA Partner, elin.incegul@akzonobel.com
Are you passionate about customer service? Are you solution-oriented and do you enjoy being a part of a team? Do you want to work in a global company that is very present in the Nordic region in several business areas? We're currently looking for a Customer Service Representative to join our dynamic team in Årsta!
What can AkzoNobel offer you?
At AkzoNobel you are met by a warm and welcoming atmosphere. We work together with a focus on innovation and sustainability, to be the leader in our industry. Diversity enriches our workplaces, and we work actively together with our employees to make them thrive and develop. We work strategically to become a better employer. This has resulted in that we have been appointed one of Sweden's Karriärföretag and received Top Employer certification 2024. We offer you an international working environment where you take on rewarding and challenging tasks that broaden your horizon and develop you in your role. You will work with competent and like-minded colleagues who share your attitude and enthusiasm. Welcome!
What will you do?
In your role as Customer Service Representative, you can fully focus on what you enjoy doing the most: handling all customer requests! It is our goal to make sure that our customers are satisfied, and that all their questions and requests are dealt with swiftly and accurately. Your day will be full of surprises, because we live a fast-changing environment and need to adapt constantly to the latest situation. We're looking for someone who likes to work independently but finds it very important to be a team player colleagues can depend on. Your main tasks are:
- Manage order receipt efficiently, prioritizing timely order processing and good customer interactions and relationships.
- Register and processes customer orders in the ERP system (SAP)
- Act as first level contact with customer for answers to questions
- Register and solve complaints.
- Obtain adequate customer and product knowledge to find solutions for customer needs
Who are you?
As a person, you like to be in a supportive role where you act as the first contact for our customers to manage various questions. You are a social and service-minded person who always puts the customer in focus. We also believe that you are solution-oriented, patient and have the ability to prioritize among your tasks. You have a flexible attitude to your work and enjoy working in teams. You are also used to work on many topics at the same time.
Requirements:
- You have a customer-oriented attitude, willing to go to extra mile
- You are flexible and able to handle time pressure
- You have a problem-solving mentality
- You are a real team player
- You speak Swedish, Norwegian and English
At AkzoNobel we are very committed to ensuring an inclusive and respectful workplace where all employees can be their best selves. We strive to embrace diversity, tolerance and respect. Our recruitment process plays a major role in this journey as it lays the foundation for a diverse work environment. In our organization, all qualified applicants are treated from an equal perspective regardless of ethnic origin, religion, gender, gender identity, sexual orientation, age or disability.
For additional information about the vacancy please contact Matti Holopainen, Customer Service Coordinator Nordics, matti.holopainen@akzonobel.com
For the information about the recruitment process, please contact Elin Incegül, TA Partner, elin.incegul@akzonobel.com
