Customer Experience Manager to Samsung

We are currently looking for a Customer Experience Manager to an exciting opportunity with our client Samsung! This is a consultancy opportunity starting ASAP until further notice. About the company: Everything we do at Samsung is driven by an unyielding passion for excellence – and an unfaltering commitment to develop the best products and services on the market. In today´s fast-paced global economy, change is constant and innovation is critical to a company´s survival. As we have done for 70 years, we set our sights on the future, anticipating market needs and demands so we can steer our company toward long-term success.  About the role: Are you passionate about creating exceptional online experiences? Do you thrive in a dynamic environment where you can make a significant impact on customer satisfaction? If so, we have an exciting opportunity for you! As the Customer Experience Manager for our B2B sites and partner platform, you will play a pivotal role in shaping the online journey for our customers and partners. Your mission will be to ensure that our digital interfaces are not only user-friendly and accessible but also a pleasure to navigate. You´ll be the driving force behind crafting a seamless and positive experience for every visitor. Our team today consists of the Customer Experience Manager, one Shop App, one UX-designer, one CRO Specialist, one Hybris Platform Deputy, and this role - our new customer experiences specialist. This is a new role, meaning it will require the person´s responsibility to be self-driven and take their own initiative. Responsibilities: • Own our enhanced partnership program site and the B2B site, to optimize the customer journey • Execute initiatives and enchantments • Act as a stakeholder to the operative team and other relevant teams within Samsung • Make sure that you are involved in all initiatives involved with .com to align on EPP and B2B • Be the person of contact for experience on the sites EPP and B2B • Work in Adobe Experience Manager to be able and fix and request changes for the site • Look into customization for the mapping of the sites About you: Skills: • We think you have around 1 to 3 years of experience, working with similar tasks. • Previous experience working with one or several content management systems (CMS) • Experience working with a data-driven approach • Knowledge on how to set requirements to optimize the user journey • Experience working with backlog management • Project management skills and follow-up up on projects • Experience of one or more CMS Soft skills:  • Enjoy quick changes in your way of working, big and small. You are a problem solver with an eye for the details • Like networking within the company • Self-motivated, takes a lot of initiative • Comfortable and enjoys working with both technical and design development • Stakeholder management and used to navigate between requests, dependencies, value and time   Sounds interesting? If you are up for the challenge and reckon that this position fits your profile, we would like to hear from you. Apply today, as we are reviewing applications ongoingly and the position might be filled before the application deadline.