Contact Center Specialist to GlobalConnect

Do you have previous experience working with Genesys Cloud and are you looking for the next step in your career? Look no further, apply for the role at GlobalConnect today!

This position is a direct recruitment, which means that the recruitment process takes place through Bravura and you are hired directly by GlobalConnect.

GlobalConnect is one of the leading suppliers of digital infrastructure and network services in the Nordics. They offer end-to-end solutions and internet services - from the fiber in the ground, to the cloud in the sky, and everything in between.

Connectivity is an important component in almost every aspect of our lives, from healthcare and transportation to education and entertainment. More than 50% of all data traffic going in and out of the Nordics goes via the company's fiber network. It is a great responsibility and proof of the important role GlobalConnect plays for today's and future society.

In the role as a Contact Center Specialist, you will, together with your colleagues, support and develop GlobalConnect's offer to their customers. Your responsibilities include both technical expertise and product and domain expertise, which requires good communication with both the internal customer service team and end customers. In close cooperation with colleagues, you will identify the customers' needs and requirements, and ensure that these are met correctly.

* Experience of Contact Center systems including for example hands-on configuration
* Experience with the Genesys product portfolio is highly regarded
* Fluency in English is mandatory and a Scandinavian language for effective business communication is beneficial

We are looking for you who enjoy working closely with customers and stakeholders where you can contribute with your technical skills. Whether you work individually or together, your commitment and positive energy make you a valuable team member. We believe that your customer service background can be either hands-on, where you have experience configuring and supporting contact center systems, or business-oriented, with a focus on improving and optimizing customer service operations.

At GlobalConnect, personal qualities are important. We are looking for people who are goal-oriented and skilled at moving the business forward. As a person, you feel good in an environment where you can both guide and be guided by others.

Start: According to agreement
Place: Stockholm, Copenhagen, Oslo or Uppsala
Salary: According to agreement