Regional Team Lead Technical Support Level 2
Sista ansökningsdag
23 december 2024 (52 dagar kvar)
Publiceringsdatum
25 oktober 2024
Område
Yrkesroll
Typ av anställning
Hemsida
Job Description
- Lead and manage a team of service technicians, providing guidance, training, and mentorship to ensure their professional growth and development
- Collaborate with other departments and external vendors to effectively coordinate installation, maintenance, and repair activities to meet customer demand and deadlines
- Participation in developing and implementing service plans and strategies to optimize the efficiency and effectiveness of the regional service team
- Participate in conducting regular performance reviews, set performance goals, and provide constructive feedback to team members
- Serve as the primary point of contact for escalated customer issues, ensuring timely resolution and customer satisfaction
- Serve as the primary point of contact for regional service partners
- Monitor and analyze key performance indicators, identify areas for improvement, and implement corrective actions as needed. Ensuring Service Level Agreements are met.
- Drive continuous improvement initiatives to enhance service quality, reduce costs, and increase customer satisfaction
- Handle escalated cases and take part in case handling load when required
- Bachelor's degree in Electrical Engineering or a related field
- Minimum of 3 years of experience in a leadership role within the electrical industry
- Experienced in Electrical Supply or backup systems and their installation, support, maintenance, and repair (EV Charging, UPS, Renewable energy systems or similar)
- Leadership and management skills, with the ability to motivate and inspire a team
- Proven track record of driving results and meeting performance targets
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders
- Native/Fluent in Swedish/Norwegian and English
- Excellent computer skills (MS Office, CRM, ERP etc.). Working experience in MS Dynamics is considered a plus
- Solid problem-solving and decision-making abilities, with attention to detail
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and deadlines