Senior Service Manager – 10323

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in securing the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description:

We are looking for a Senior Service Manager to join our dynamic team.

What you will work on:

• Ensure cohesive service delivery that meets the high standards of availability and performance required by the customer and authorities.
• Lead internal and external collaboration to manage service delivery, working closely with both suppliers and the customer’s business teams.
• Collaborate closely with the Solution Manager to ensure the service meets technical requirements and customer expectations.
• Oversee the entire service lifecycle, ensuring compliance with established security requirements.
• Manage financial follow-up, ensuring services are delivered within budget while maintaining service quality.
• Conduct regular follow-ups on agreed SLAs and continuous reporting to stakeholders.
• Maintain up-to-date documentation in the Service Catalog and CMDB to reflect service details and ongoing changes.
• Manage risk within the service area, ensuring proactive mitigation strategies are in place.
• Work in close cooperation with the process organization to ensure seamless service operations.

What you bring:

• 5+ years of experience in IT service delivery, with a strong foundation in ITIL-based services.
• Proven expertise in budgeting and forecasting for IT services.
• Broad technical competence with a solid understanding of server platforms, networking, and storage solutions.
• Strong knowledge of IT service management, preferably with a technical edge in a specific area such as security services.
• Fluent in both Swedish and English, with excellent communication skills.
• Experience working in Banking and Finance (highly meritorious).
• Previous experience with security services and IT service management is a plus.