French Customer Advisor - Lisbon

Do you want to live a rewarding career, on behalf of the world’s most exciting brands? Join our client's multicultural team and make a real impact on our client’s business every day. We are looking for a Technical Support Advisor to provide great customer support, maintain quality & improve performance every day. If you love helping others and have a natural curiosity, we are a perfect match. Grow with our client, show off your skills, build your career path, and enjoy every moment in a people-focused global company. Responsibilities Assist viewers through phone and/or chat regarding different queries Provide account and application support to viewers namely about software functionality Provide technical support and troubleshoot system configurations and network settings Provide accurate and real-time responses to the viewer’s inquiries. Requirements Have a native level of French (written and oral) and fluent in English (B2) Are passionate about entertainment and media enterprise Have excellent communication skills coupled with empathy, team spirit, and customer-oriented Have familiarity with digital streaming services and devices Be eligible to work in Portugal by either having an EU passport or a valid work permit to work legally in the country. Benefits Strong compensation package (14 monthly payments per year plus bonus) Monthly meal allowance paid in voucher card (net) Private Health Insurance Personal and career development programs and mentoring to develop skills Possibility to participate in a growing multicultural Project Work in a diverse environment with people from over 75 nationalities Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports, and social responsibility activities, internal parties, and much more! We promote inter-company mobility to work at any of our sites around the world Workplace: Work From Home (for people already based in Portugal) Base Salary: 895€ gross per month per 14 months Performance Bonuses: 100 euros gross per month - 12 payments per year. Transport allowance - 20 euros per month Meal allowance - 7.23 euros per working day Accommodation is provided by the company for 280 euros per month (bills included). This option is only available for candidates coming from abroad. Required language: French