Quality Specialist & Trainer (English-speaking) - Fashion Industry

Experience the power of a game-changing career   Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.   If you’re looking to grow and be inspired, as a Quality Specialist & Trainer (On-site), you will be part of our team of game-changers who are powering the brands of the future in the Fashion Industry.  Career growth and personal development   This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.   What you will do in this role   In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.   As a Quality Specialist & Trainer on our team, you will:   - Train new team members  - Monitor and report team quality performance (correct call treatment, case treatment.)  - Give agents feedback on their individual performance to improve and motivate their daily work  - Organize regular internal and external calibrations  - Analyze and reply customer complaints  - Maintain contact with the customer regarding specific cases  - Develop strategies for improvement of results (design trainings, meeting with the agents)  - Collect metrics, analyze these and report to customer / upper management  Your qualifications   We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.   Concentrix is a great match if you:   - Are bilingual or proficient in English - Have advanced user skills of office applications and CRM - Understanding of CRM usage as front end user or back stage information    It would be a plus if you have:  - Team building abilities: Capacity to motivate and inspire people  - Good organizational capacity  Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.   What’s in it for you   We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.   In this role, we offer benefits that help support your unique lifestyle:   - Full-time 39 hours/week permanent contract: Monday to Friday from 9:00 to 18:00 - Salary 19 000 euros gross/year + up to 1800 euros gross/year in bonus  - Great location in Barcelona  - Bring-a-friend (referral) bonus opportunities  - Full paid training on the company and the project you'll be working on  - Career development programs, specialized courses    Experience the best version of you!   At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.   If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”   Concentrix is an equal opportunity employer   We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.   RRQ24-004390-1-UNITED KINGDOM   Required language: English