Customer Service Advisor - Norwegian

Our client is a fast-growing European digital-first omnichannel platform, empowering consumers to improve their personal health and well-being.

Our client wants to revolutionize consumer healthcare with innovative solutions. They focus on having close direct relationships with their consumers and improving their lives by offering solutions that suit their needs. By combining the best digital talent with outstanding digital technology, they created an innovative digital hub that lies at the heart of all their e-commerce and digital marketing activities.

Job Description

As a Customer Service Advisor your primary responsibility will be to provide top-notch professional service and solutions with a sales-oriented goal, via Outbound / Inbound calls, emails and online chats. This includes assisting customers with answering questions about the products, deliveries, and invoices while maintaining strong customer relationships.

Qualifications

- Native level in Norwegian, both spoken and written, with a good level of English. - Experience in providing customer service via phone, email or online chats. - Strong communication and social skills with a sales-oriented mindset to thrive on achieving holdback and additional sales targets.

- Proficient in using computer systems and familiarity with different software applications. - Responsible, humble with a dutiful attitude and maintain a positive attitude towards changes.

- Team player, exhibiting strong listening skills, and possessing a service-oriented approach with the ability to handle conflicts constructively.

- Stress-resistant and remain calm and effective under pressure, ensuring a seamless customer experience.

Training

The first week of employment focuses on training and onboarding which includes a theoretical (3 days) and a nurturing side (2 days), the training being fully delivered in the office.

Working Hours

During the project, the current working hours are Monday to Friday from 08:00-16:30 (09:00-17:30 during the training period).

Salary & Contract

Additionally, employees accrue 1.9 vacation days per month. All contracts are indefinite.