Customer Service Advisor - Danish

Our client is a prominent leader in the online payments industry, offering both software and hardware solutions for digital payments.

Job Description:

As a Customer Service Advisor, your primary responsibility will be to provide top-notch support to customers, addressing both technical and administrative inquiries through telephone, chat, and email. This includes assisting customers with installations and configuring their terminals or online payment solutions, troubleshooting reported issues, and maintaining strong customer relationships.

Training:

The training and onboarding period will span 4 to 6 weeks, beginning with a 1-week initial training conducted in the office. An interactive buddy system will be implemented, allowing you to work alongside a colleague. Following the training, there will be a familiarization period, also held in the office.

Working Hours:

Throughout the project, working hours are Monday to Friday, 08:00-20:00, and Saturdays, 10:00- 14:00. Please note that working hours may vary during the training period.

Qualifications:

Preferably, candidates should have experience in a call centre, possess strong communication and social skills, maintain a positive attitude towards changes, demonstrate team-player mentality, exhibit strong listening skills, and possess a service-oriented approach with the ability to handle conflicts constructively.

The offered contract is for 39 hours per week Additionally, employees accrue 1.9 vacation days per month. All contracts are indefinite.