Team Lead - Debt Collection

At Riverty, we believe that everyone should be in control of their own financial situation. Our shared commitment is to make financial solutions more innovative, empathetic and user-friendly to empower financial growth for everyone. To do this, we rely on 50 years of experience and the commitment of over 5,000 creative minds, innovators and explorers in 11 countries.

In Customer Service you'll help us keep payment flows moving and use your people skills to mediate between the interests of sellers and buyers. Regardless of what you've done before, your communication skills are what matter to us.

We are looking for a

Team Lead – Debt Collection

(unlimited, full-time) Join our team at our location in Varberg!

Riverty is at the forefront of fintech innovation, revolutionizing the debt collection industry. Our cutting-edge financial solutions and human-centric approach set us apart in the market. As we continue to grow, we are seeking a dynamic and dedicated Debt Collection Team Lead to join our forward-thinking team and drive operational excellence.

Key Responsibilities:

• Strategic Goal Setting: Translate Riverty’s business strategy into specific, understandable, and achievable goals for the debt collection team.
• Operational Leadership: Lead and allocate operational tasks within the team.
• Inspiration and Motivation: Inspire the team and employees by fostering a culture of continuous development, goal orientation, and employee satisfaction.
• Recruitment: Recruit new employees when needed.
• Communication and Collaboration: Serve as a crucial link between team members and other management functions, ensuring effective communication and collaboration.
• Quality Assurance: Ensure operational tasks adhere to high quality standards, implementing and monitoring quality control procedures as needed.
• Best Practices Implementation: Identify and implement best practices that enhance customer satisfaction and operational efficiency, and promote the digitalization of human-to-human touchpoints.
• Performance Management: Proactively manage team and individual performance, setting clear performance objectives, and providing constructive feedback to ensure continuous improvement.
• Problem Solving: Effectively address challenges and resolve issues arising in daily operations.
• Team Engagement: Proactively engage and retain team members, identifying training needs and facilitating professional development supported by HR.

Who are you?

• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent communication and interpersonal skills.
• High attention to detail and commitment to quality.
• Proficiency in using digital tools and promoting digitalization.
• Strong problem-solving skills and ability to handle operational challenges effectively.
• Experience in performance management and employee development.
• Fluency in Swedish and English

Interested?

Submit your application right away! But please note that due to vacation periods, the recruitment process might take a bit longer than usual.

Join Riverty and contribute to our vision of being the most human-centric FinTech. We look forward to welcoming a new leader to our team!