Technical Service Representative Automotive Finishes

Company description:

Currently we are looking for Technical Service Representative to support our business growth in Sweden. The role provides expert, comprehensive technical direction, and assistance to customers regarding the use of the product lines and facilitates account management with sales. Responsibilities include responding to expert level questions and concerns, serving as an expert in all technologies, and generally serving as the highest level of technical support for internal and external customers. Hunts for new customers.

Job description:

•Serves as an operational expert to customers by applying comprehensive quality tools and analytical concepts to assist with improving product quality, efficiency, and line design.
•Responds to expert comprehensive questions and concerns from the customer regarding product lines and general operations; operates under no supervision and solves comprehensive problems.
•Provides technical direction and assistance to internal and external customers on the use of the product lines; operations involve multiple or complex locations, and the application of multiple technologies.
•Serves as a peer with sales by interacting with line and management personnel, developing a complete understanding of needs and operations, and providing observations and leads to sales; receives direction from other personnel when required.
•Performs broad account management activities by maintaining and creating new sales, facilitating orders, developing relationships with all levels of management, and resolving problems in conjunction with sales or other technical personnel.
•Develop weekly visiting plan and reports and conduct sales calls accordingly, occasionally in conjunction with the Sales Manager/ Managing Director.
•Complete required reports on a timely basis.
•Performs other duties as assigned.
•Utilizing comprehensive industry and product applications concepts, and procedures.
•Giving technical product and industry presentations.
•Applying expert technical principles and practices within the business group.
•Comfortable working with all levels of personnel and management.

Required profile:

•Minimum Three years, preferably Five years of experience as a Technical Service Representative
•High school graduate or equivalent education and experience. Higher level education in a related field preferred.
•A refinish or coatings background is an advantage.
•Must be able to demonstrate a track record in a customer facing role
•Experience in international organization will be valuable.
•Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required.
•Open to travelling 80% of time.
•Advanced English and Swedish language skills

Please note that Sherwin Williams is unable to respond to any enquiries, accept CVs or applications from Recruitment Agencies.

Eligibility to Work
You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.

What we offer:

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We’ll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive!

Equal Opportunity Employer
An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.