IT Support

As pioneers in revolutionizing the payment landscape for businesses, we are passionate about using technology and automation to provide the best possible experience both for our customers and employees. So to support our HQ in Stockholm we are looking for an IT Support specialist. Your role will be to provide the organization with internal IT support and ensure that our systems, both hardware and software, work as they should. Our IT support team will consist of two people: you and IT Operations Manager (who you will report to) based in Gothenburg. The position requires working from our office in the center of Stockholm 4 days a week.

This is what you will do:

• Provide first-level technical support to employees, resolving hardware, software, and network issues in a timely manner
• Troubleshoot and resolve issues with laptops, phones, and peripherals
• Assist with onboarding new employees, including setting up accounts, configuring devices, and installing software
• Support and maintain our office IT infrastructure (Wi-Fi, video conferencing tools, VPNs, etc.)
• Keep documentation and processes updated to ensure knowledge sharing and improve response times
• JIRA administration and automation

This is what you’re good at:

• Excellent communication skills and customer service mindset
• Knowledge of IT support tools, Windows and MacOS operating systems, and troubleshooting methodologies
• Familiarity with administering such services as Okta, Google Workspace, Office 365, Slack, JIRA etc
• Experience in providing tech support for Apple devices
• Basic knowledge of writing Bash scripts
• Enthusiasm for learning and adapting to new technologies in a fast-paced environment
• Fluent in English