Team Lead Flagship Store

Join us to deliver a smoke free future as Store Manager for our Swedish Match Flagship Store in Stockholm!

We’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. Swedish Match is an affiliate of PMI and have been a leader in the industry for more than 200 years.

In the Nordic region, we are 1,600 employees based in Sweden, Denmark, Finland and Norway working in various functions and teams and together we are collaborating to deliver a smoke-free Nordics.

About the role

As a Team Lead, your primary responsibility is to manage the Flagship Store, based in downtown Stockholm, and its team to ensure smooth and successful day to day operations. The aim is to secure and maintain iconic brand experiences through a high level of consumer service and brand representation, and to drive traffic and sales.

Main accountabilities:

• Lead, support and develop team members and lead by example in accordance with our values and principles.
• Responsible for the recruitment and onboarding of new team members (in collaboration with the Community Specialist).
• Build commitment & engagement within the teams and aim for superior D2C (direct to consumer) experiences.
• Responsible for store overall operations (e.g. order management, stock inventory, cleaning and merchandising, scheduling, administration).
• Ensure compliance with Brand Store concepts, marketing code, and ways of working within legal framework.
• Conduct regular team meetings to secure engagement, review progress, address challenges, and ensure alignment with the department’s objectives.
• Secure efficient implementation of in-store activities/ product launches, in accordance with commercial plan.
• Propose store costs and personnel budgets, follow-up and report on a regular basis.
• Monitor and report on Flagship Store’s business targets and KPI’s (e.g. consumer satisfaction, traffic, sales, consumer insights). Propose necessary actions to increase results.

Who you are:

• University degree in marketing/economics/management or equivalent, and/or three years of relevant professional experience within the retail/consumer experience industry.

• Experience in store management, with proven successful results.

• Excellent leadership and management abilities.

• Good communication skills, proficiency in Swedish and English is required.

• Strong understanding of customer service principles and practices with an ability to translate insights into actionable initiatives.

• Strong networking and stakeholder management skills.

• Highly organized and structured personality.

What we offer

Our success depends on the dedicated people who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
• Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
• Take pride in delivering our promise to society: to deliver a smoke-free future.