Customer Experience Specialist till Samsung

Are you passionate about creating exceptional online experiences? Do you thrive in a dynamic environment where you can make a significant impact on customer satisfaction? If so, we have an exciting opportunity for you! As the Customer Experience Manager for Samsungs B2B sites/shop-app and partner platforms, you will play a pivotal role in shaping the online journey for our customers. Your mission will be to ensure that our digital interfaces are not only user-friendly and accessible but also a pleasure to navigate. You'll be the driving force behind crafting a seamless and positive experience for every visitor. The position is a full-time consulting assignment through Poolia. The assignment starts at the beginning of August and will last for at least 5 years. Responsibilities - Own the sites and optimize the customer journey - Align with stakeholders what the channel strategy is and what goals are set for each channel - Work data driven on how we reach the goals and build a backlog of initiatives to prioritize with stakeholders - Collect a backlog of initiatives outside D2C to secure we are following up and communicating enhancements & issues . Reach out to EO (European office) and identify ongoing initiatives - Test & QA EO/HQ driven development - Request UX/Copy support when needed inside and outside team - Align ongoing enhancements for Open & adjust to suit /Business & EPP - Issue management - Support Merchandise team with EPP & /Business perspective & updates - Look into customization for the mapping of the sites (student, B2B, B2C) Your profile Requirements for the position: - A few years of experience with similar assignments such as web-responsible or app-responsible - Working with data driven approach - Stakeholder management and used to navigating between requests, dependencies, value and time - Backlog management - Comfortable and enjoys working with both technical and design development - Fluent in English Please apply by registering your CV here on our website. Click on the "Ansök" button to the right. It is our recommendation that you register as much information as possible and that you attach a complete CV-document. Please check that your correct e-mail address is registered. Poolia is a registered staffing agency, meaning that we comply with the requirements set by Kompetensföretagen - the Swedish Association of Staffing Agencies.