Director

Job Description – Director

Main purpose of the role

Apply critical thinking and the necessary behaviors to drive the business forward in the applicable region/ cost centre/ segment/ sector/ major project as the case may be – in accordance with the Purpose, Values and Vision embodied by Turner & Townsend.  

Key accountabilities (the below list is not exhaustive)

Vision & strategy:

• Makes the difference by helping the business transform performance for a green, inclusive and productive world by developing and implementing strategies to ensure long-term growth and profitability for your unit.  

• Prepare, align and agree: Region/ cost centre/ segment/ sector/ major project strategy with the wider business. 

• Support:  Our cross-sector approach in Real Estate, Infrastructure and Natural Resources. 

Service delivery:

• Drive and ensure service delivery to an excellent standard, build teams, manage performance across your unit and manage risk to the business 

• Lead, manage and deliver consultancy services, within timescales, budgets and Turner & Townsend governance requirements for commission delivery. 

• Monitor quality service delivery with a focus on providing a superior client experience, in all that we do including necessary peer reviews. 

• Protect the profitability of work delivered. 

• Successful delivery of managed services on all relevant commissions, including day-to-day project issues.  

• You deliver revenue growth, drive profitability whilst balancing the needs of the wider business, clients, people and shareholders. 
• Manage and maintain client relationships on commissions. 

• Development, maintenance and continuous improvement of our service model for the relevant markets. 

• Process improvement – Identify and act upon ways to improve internal systems and processes.  

• Knowledge management – Identify key information and learning generated from each commission and input to internal contacts.   

Business generation:

• You know the market, understand our clients, drive business growth and the development of new services. 

• Market-Facing: Promote the Turner & Townsend brand in the relevant markets. 

• Market-Making: 

• Develop our client base and provide entry to new markets/ clients.  

• Identify, develop and convert new business opportunities including the preparation and presentation of technical and commercial tenders and proposals, understanding Turner & Townsend governance requirements for business generation when doing so. 

• Market-Matching: 

• Identify and develop client/ partner relationships and alternative routes to market. 

• Act as the client lead (relationship manager) for selected clients in the relevant markets. 

• Support the development and implementation of initiatives of the global and local business eg. data, technology and net zero.  

• Develop capability to provide a sustainable and quality service to the market. 

People:

• Lead inclusively, distinguished by cultural agility and respect; You are able to motivate people within a dynamic environment and with care for their wellbeing. 

• Develop capacity, capability and leadership to provide a sustainable and quality service to the relevant markets including: 

• the identification of new talent to join Turner & Townsend 

• the coaching and development of current talent 

• line management of selected talent 

• Maintain personal performance (learning & development) plan, keeping it up to date regularly. 

• Develop personal professional competency level to agreed targets.  

• Attend all training courses as identified by Turner & Townsend and/ or your performance (learning & development) plan.  

• Ensure personal CVs are updated regularly and posted to Peoples Pages on T2 (Turner & Townsend Intranet) or similar.