Technical Support Engineer

Who you are

You’re eager to learn and passionate about helping customers succeed. You’re results-focused and enjoy collaborating closely with your team.

What you'll do

• Deliver first class product support to our customers
• Maintain and update GpsGate’ssupport Knowledge base
• Document support activities and results
• Identify and report product issues to development
• Work closely with other teams to boost customer satisfaction

What we offer

• An opportunity to make a real impact. GpsGate helps companies worldwide in their day-to-day operations, from managing deliveries to ensuring their staff’s safety, and much more!
• A space where your ideas matter. Projects move from idea to construction quickly so we can focus on continuously learning.
• A career path that you control. You drive your own learning and pitch projects that you’re passionate about.
• A collaborative team. We work hard to reach our goals but make sure to have fun along the way!
• The latest tech and tools. We're always responsive to technologies that help us with our mission.

What we'd like from you

• A customer centric mindset and a passion for support
• Experience communicating with clear language
• Experience in technical support
• Knowledge of software support methodologies, tools, and processes
• BS degree in Computer Science, Engineering, or a related subject
• Fluency in both written and spoken English

Bonus

• Hands-on experience with support tools like Zendesk and GitHub
• Experience withWindows Server
• Fluency in both written and spoken Spanish