PIP Manager

As a Manager, you are the frontline change agent in an area of the client’s business. You have overall responsibility for delivering measurable improvements within that area. You role model the activities required to ensure the client achieves sustainable results, and you coach your PIP team, and the Implementation Facilitator and senior managers within your area to do the same.

You lead the problem solving effort and ensure opportunities are rigorously prioritised to ensure the team’s effort is always aligned against the highest-value tasks. You help your IF and senior clients to drive rapid and sustainable implementation, coaching them to embed continuous improvement into the way they do business.

You kick off the following activities, demonstrating how they’re done, then work with your PIP team and IF increasingly to coach clients across the area to do it for themselves:

•  Prepare driver trees to identify improvement key levers and focus areas
•  Prioritise effort according to value and ease of implementation
•  Facilitate baseline identification and agree targets with stakeholders
•  Ensure Idea Owners complete robust Idea Forms, including assumptions and data sources, and using 80:20 rule to work around data limitations
•  Gain commitment from Idea Owners, key stakeholders, and the area senior manager to implement improvement ideas
•  Develop and manage to aggressive implementation plans to achieve rapid results
•  Regularly review progress of ideas with Idea Owners and client managers, and escalate issues quickly to ensure they’re addressed before they compromise results delivery

In parallel, you ensure the sustainability of improvements you deliver by coaching your senior clients to implement the wiring to ensure the new processes and behaviours become the path of least resistance. For example, you help them to select the right KPIs and set the right targets; and to set up and run regular meetings to review results and agree required actions to keep improvements on track.