Hotel Manager

Hurtigruten is one of the world's great journeys, sailing and caring for the Norwegian coast since 1893. We are proud to be a national icon for generations of Norwegians and to have a special place in the hearts of our guests from around the world.

No one can offer as authentic an experience as Hurtigruten, with deep connection to local communities and producers, built on 130 years of knowledge of the coast. We are the experts on Norway.

We are now looking for a H

otel Manager who are passionate about service and love to offer good guest experiences. Do you want to join the journey and show the guests our home?

Do you want to help create world-class adventure travel? Are you able to drive the team through change and development? Are you hungry for new challenges in a company with high ambitions and full speed ahead?

Are you passionate about providing world-class service? Are you hungry for new challenges and want to work with our concept that is a world leader in local food and adventure travel? Then it is you we seek!

The Hotel Manager
will be one of our most important contributors to Hurtigruten achieving its vision and has a key role in the management on board our ships. The Hotel Manager reports to the ship's captain on board and on commercial results to Hotel Operations on land.

Working on ships is a way of life and you will get a unique chance to become part of a working environment with passion and determination to succeed. Collaboration, trust, respect, and empathy are qualities we value highly, and which are important for maintaining an environment based on diversity and inclusion.

Do you recognize yourself in our values: We Inspire, We Empower, We Care, We Explore?

Duties and responsibilities

• Full operational responsibility for all hotel operations on board, including service and quality delivery, budget, and personnel responsibility
• Ensure world-class service delivery through active departmental presence and proactive contribution to consistently provide exceptional guest experiences
• A motivator that gets the best out of the individual employee
• Ensure a "one ship" feeling for the crew through active dialogue, communication, and handover with the replacement for their position
• Responsible for ensuring that all Standard operating procedures (SOP's) are followed in daily operations
• Responsible for the hotel's onboard management team and contribute to efficient operations and achievement of overall KPI's, NPS, sales and cost KPI's
• Work actively to create commitment, facilitate training, and competence development
• As manager at Hurtigruten, you are responsible for optimal shift planning, follow-up of sick leave, compliance with working and rest periods
• Create engagement in your department and motivate employees to upsell in all contexts
• Responsible for implementation and follow-up of new concepts, participate and lead guest activities on the ship
• Ensure that the department acts in accordance with safety procedures, and reports accidents to the manager. Takes measures to prevent such incidents from recurring.
• Comply with the Group's procedures and other relevant internal policies, laws, regulations (etc. Food safety, USPH)
• Full responsibility for good cost control of all operating costs in the hotel departments

Qualifications/Experience

• Bachelor's degree in hotel management or similar. Extensive relevant experience can compensate for a lack of formal education
• Experience with performance and personnel responsibility from similar positions in hotel and/or restaurant operations
• Professional expertise in guest experiences that include food, drink or product experiences is something that will be emphasized
• Must be fluent in English. German and Nordic language is an advantage
• Experience from international cruise ships, and/or 5-star hotels will be emphasized
• Good communication skills
• Hurtigruten set high demands for safety on board, which means that all employees must have, Basic safety course for seafarers STCW AV/1-1, 1-2, 1-1, 1-4, Crowd and Crises management course STCW AV/2, and approved health certificate from authorized seafarer doctor. There is no requirement to have completed the courses before applying, but you must be willing to take them.

Personal qualities

• Good leadership skills. You see the importance of listening to your co-workers and supervisor
• Ability to implement and the ability to lead changes through others
• High working capacity and can run several departments at the same time
• The ability to see proactive measures that increase sales and service delivery
• Commercial and economic result driven
• Engaging leader and a good role model for our core values: We Inspire, We Care, We Empower, We Explore

We offer

• A challenging position, where you work with one of Norway's strongest brands together with good colleagues
• Varied working day with 1:1 shifts (two round trips)
• Food and lodging on board
• Paid travel to and from the port of departure, by arrangement
• A unique workplace with good colleagues of all ages and social cohesion
• Salary according to the Norwegian tariff
• Competitive terms with, among other things, good pension, and insurance terms

Applicants will be considered for our entire fleet and applications received will be processed on an ongoing basis