Customer Support Specialist

At our Figeholm factory, we specialize in developing, manufacturing, and selling insulation materials, including boards, laminates, and insulation components for the global transformer industry. We’re currently seeking two Customer Support Specialists to join our team.

As a Customer Support Specialist, you’ll play a crucial role in providing both internal and external customer support. Your responsibilities will include handling technical inquiries, assisting with orders, and addressing payment-related queries as well as transport logistic in connection to the shipment. By coordinating with relevant resources, you’ll ensure complete case ownership and enhance overall customer satisfaction.

“Join our cheerful team in a unique workplace where every day brings diverse challenges. Not only are we the best in the world at what we do, but we also collaborate with exceptional customers across the globe!” - Christoffer Kling, Hiring Manager

Your responsibilities

• Order registration in the system and progress tracking from handover to delivery.
• Communication with the customers regarding the delivery schedule, documentation approval.
• Keeping track and archiving of documentation.
• Close collaboration with internal stakeholders for successful execution.
• Close monitoring of on time deliveries, invoicing status and incoming payments.

Your background

• We believe that you have a few years of work experience in order and invoice processing and transport logistics.
• We highly value your personality and see that you are structured, able to think critically and willing to learn.
• You have great social skills, and you contribute with your positive and proactive mindset, as well as with your ability to create a good atmosphere.
• Good skills in using Microsoft Office
• Experience with SAP or similar ERP system would be an advantage.
• Fluency in English and Swedish is required, both written and spoken. Other languages will be a merit.

What we offer

• Collective agreement
• Flexible working time
• Health care and wellness allowance
• Fantastic career possibilities within Hitachi Energy both within Sweden and globally
• Mentor to support you throughout onboard phase
• Various trainings and education supporting employee development​
• Diversified company with over 70+ nationalities working in Sweden
• Supplementary compensation for parental leave
• Employee Benefit Portal with thousands of discounts and perks
• More benefits could be connected to this specific role

More information

Welcome to apply by August 25! Due to the summer holidays, there might be a delay in the recruitment process. However, we will contact all candidates as soon as possible. Thank you for your patience.

Recruiting manager Christoffer Kling, christoffer.kling@hitachienergy.com will answer your questions about the position. Union representatives – Sveriges Ingenjörer: Karolina Czechowski, +46 730-73 41 15, Unionen: Johan Josefsson, +46 107-38 18 89, Ledarna: Frank Hollstedt, +46 10 7387043, Pappers: Dennis Bäckman, +46 107-38 18 70. Any other questions can be directed to Talent Partner Filippa Bengtsson filippa.bengtsson@hitachienergy.com