Service Desk Agent

Servicedesk are looking for a Servicedesk Agent to join us!

Are you passionate about providing exceptional service to customers? Join our team at Servicedesk as a Servicedesk Agent! As the first point of contact between Foxway and our valued customers, you'll play a crucial role in ensuring their satisfaction. Your responsibilities will include resolving cases, handling phone inquiries, generating reports, and collaborating effectively with other departments.

Responsibilities as a Service Desk Agent

As the first point of contact for our customer support, you will play a key role in providing high-quality service and troubleshooting assistance to our customers.

Additionally, you will:

• Serve as the first point of contact for all IT-related inquiries via phone, email, or in-person.
• Assist with user account management, including password resets, access requests, and security protocols.
• Guide users through troubleshooting steps and provide clear, non-technical explanations.
• Collaborate with other teams to support system upgrades, maintenance, and deployments.
• Maintain up-to-date knowledge of company systems, tools, and processes.
• Adhere to service level agreements (SLAs) and internal performance targets.
• Collaborate with other teams within the company, assist with keeping the knowledge base updated and continues improvement of our routines.

Qualifications

• Proven experience in a help desk, service desk, or similar role.
• Knowledge of operating systems (Windows, macOS) and Microsoft Office Suite.
• Familiarity with ticketing systems (e.g., ServiceNow, Jira, etc.) and remote support tools.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks and prioritize effectively.

To thrive and succeed with us…

You should have the ability to analyze and make your own decisions, a willingness to take ownership of your own work and strive for continuous improvement. It is advantageous if you thrive in a fast-paced environment, readily take on challenges, and enjoy learning new things. We also value a dynamic work ethic, showing great commitment and initiative.

Why work with us?

• At Foxway, you can contribute to a more circular and sustainable future.
• We have a fun, challenging, and supportive workplace culture.
• Opportunities for personal growth and career advancement within the company.
• Employee discounts in our online store.
• Pension, insurance arrangements and health benefits.

We are evaluating applications continuously. Feel free to reach out to our TA Partner Ellen at ellen.berggren@foxway.com should you have any questions.