ServiceNow Specialist

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.

At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. And this is your chance to be part of the success story: we are looking for a Sr. Technical Specialist to join our ServiceNow Team in Malmö, Sweden or Oslo, Norway.

About Cognizant ServiceNow Practice

We help organizations implement ServiceNow Platform, ServiceNow Applications. Our practice also works for clients across the globe for ServiceNow implementations and development.

We work with the world’s leading organizations to provide collaborative solutions to their business and IT challenges with innovative ideas that are embraced by their customers. More than 1,500 professionals around the world leverage deep industry knowledge across 15 verticals including: banking and financial services, healthcare, retail, consumer goods and insurance to deliver robust digital solutions in key areas of client growth.

About the role

Cognizant is expanding its support service scope around ServiceNow in Europe region, and we are looking forward for a ServiceNow Technical specialist to join us on this evolving journey. We are looking forward for an energetic and innovative customer focused mindset to understand the business requirements and come out with various solutions around ServiceNow implementations. As a ServiceNow Specialist candidate will get a chance to work with multiple clients across Nordics region on experimenting and implementing various solutions around ServiceNow and integrations.

Key responsibilities

• Troubleshoot and resolve technical issues related to ServiceNow modules
• Maintenance and version upgrade of the ServiceNow platform
• Assist clients on forming the roadmap for ServiceNow and drive the implementation
• To participate in key internal and client discussions to update the progress on various implementations

Our ideal candidate

We are looking for a candidate with a good hands-on ServiceNow experience. Overall 5+ years of experience around Service Now. The specialist should have experience in:

• Implementing ServiceNow ITSM modules (Incident, Problem, Request, Change, Service Level Management, Notifications) and integrations with various applications.
• Good stakeholder management skills as well as be able to communicate effectively with internal teams and customers and lead from front. Be independent in overall relationship management.
• Excellent fluency in Swedish or Norwegian language.

Office Location – The candidate should operate 2 days from client office (either Malmö-Sweden or Oslo-Norway) and for rest 3 days can operate remote.

Good to have skills

• Service portal
• HRSD
• CSM
• CMDB/Discovery

What you can expect

• Become part of a the ‘flag ship’ success story - We go through enormous growth!
• Based in the Nordics – we have offices in Norway, Sweden and Denmark within a European and Global network.
• Organization driven by technology – We have a tremendous technology backbone.
• Open, ‘can do’ team spirit.
• Environment where you can make your own ideas reality.

The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 345,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

Our commitment to diversity and inclusion:

Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.