On-Site Service Specialist

In your role as an OSS Specialist, you will be responsible for delivering Desk Side Support to IT users, specifically handling IT issues that require physical intervention. Your duties will extend to aiding incident resolution through collaboration with various support teams and groups within the IT department. You will play a critical role, serving as a representative of the IT organization, acting as the interface between the customer and other IT functions.

Your responsibilities

• Diagnosing and resolving IT-related issues effectively and efficiently.
• Ensuring that computers are delivered in a 'ready-to-use' condition for IT users Conducting regular inventory checks for relevant hardware.
• Coordinating logistics by utilizing local logistics providers to transport and relocate devices between locations.
• Handling warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.
• Offer support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of desk-side support.
• Perform routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality.
• Follow OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles.

Your background

• 2-3 years of experience within IT support
• Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in local language and English.
• Proactive and solution-oriented mind-set
• Demonstrates an ability to work independently and is self-driven
• Legal authorization to work in applied location is required. We will not sponsor individuals for employment visas now or in the future for this role.

What we offer

• Collective agreement
• Flexible working time
• Health care and wellness allowance
• Fantastic career possibilities within Hitachi Energy both within Sweden and globally
• Mentor to support you throughout onboard phase
• Various trainings and education supporting employee development​
• Diversified company with over 70+ nationalities working in Sweden
• Supplementary compensation for parental leave
• Employee Benefit Portal with thousands of discounts and perks
• More benefits could be connected to this specific role

More about us

Are you ready for a new exciting challenge? Does the above description sound like you? Welcome to apply before 24th of July! Applications will be reviewed on an ongoing basis, so don’t delay – apply today!

More information: Recruiting Manager, Simon Gehlin, simon.gehlin@hitachienergy.com will answer your questions about the position. Union representatives– Sveriges Ingenjörer: Bo Westman, +46 107-38 38 04, Ledarna: Frank Hollstedt, +46 107 38 70 43; Unionen: Karin Ulvemark, +46 730-70 01 20. All other questions can be directed to Talent Acquisition Partner Fredrik Soder, fredrik.soder@hitachienergy.com.