Customer Support Specialist

HV Breakers (High Voltage Breakers) is a business unit within Hitachi Energy located in Ludvika. The unit has worldwide responsibility for the development, production and sale of high voltage breakers for both AC and DC power systems. High voltage plays an important role in reliable and energy efficient power systems.

As a Customer Support Specialist, you will provide internal and external customer support (e.g. technical, order assistance, payment related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction.

We are interested to learn more about you and what you can contribute with so don’t hesitate to apply even though you don’t meet all requirements. A team with great cooperation and with diverse backgrounds is waiting for you to join!

Your responsibilities

• Project management
• Customer contacts (verbal and writing)
• Internal coordination (planning and production)
• Project documentation System handling in ERP system
• Customer visits
• Witnessing of routine tests in the workshop
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business

Your background

• We highly value your personality and see that you are structured, able to think critically and willing to learn
• You are a natural problem solver, who enjoys meeting new challenges
• You have great social skills, and you contribute with your positive and proactive mindset, as well as with your ability to create a good atmosphere
• High school education or other experiences
• Knowledge in contracts, delivery and payment terms is a merit
• Good skills in using Microsoft Office
• Fluency in English and Swedish is required, both written and spoken. Other languages will be a merit.

What we offer

• Collective agreement
• Flexible working time
• Health care and wellness allowance
• Fantastic career possibilities within Hitachi Energy both within Sweden and globally
• Mentor to support you throughout onboard phase
• Various trainings and education supporting employee development
• Diversified company with over 70+ nationalities working in Sweden
• Supplementary compensation for parental leave
• Employee Benefit Portal with thousands of discounts and perks
• More benefits could be connected to this specific role.

More about us

Are you ready for a new exciting challenge? Does the above description sound like you? Welcome to apply no later than 18th of September! Applications will be reviewed on an ongoing basis, so don’t delay – apply today!

Recruiting Manager Hanna Bayard, HANNA.BAYARD@hitachienergy.com , will answer your questions about the position. Union representatives - – Sveriges Ingenjörer: Philip Bengtsson, +46 107-38 25 17; Unionen: Michael Fosselius, +46 107 38 46 19; Ledarna: Frank Hollstedt, +46 10 7387043. All other questions can be directed to Talent Acquisition Partner Elias Ströberg, elias.stroberg@hitachienergy.com