Nordic Customer Operations Manager Gardena

Would you love to help develop the future of Gardening at Gardena? Join us in a culture that fosters creativity, uniqueness, and impactful workplace to continue your career development

Core Responsibilities:

Leadership and management

• Drive the team motivation, satisfaction and culture in line with what we value
• Encourage and develop key talents and secure a strong succession pipeline at all levels of the Operations team
• Support on the organizational direction of Customer Operations team Nordic while supporting Sales, Marketing and Finance.
• Represent Nordic Global Sales Operations networks securing strong alignment between Central operational processes and local execution
• Facilitate strong cross-functional collaboration to support overall business strategy, industry trends, customer needs etc.
• Keep day-to-day business running and achieving agreed critical metrics by monitoring planning, inventory and sales reports
• Control and allocate resources as appropriate and ensure effective cross-training within the team
• Up to 50% involved in daily business and taking care about customer orders and customer service tasks
• Role will be responsible to lead the local Swedish Customer Care team and other Nordic countries together with the appointed Teamleads

Customer & Sales Support Service

• Understand and work within each customers’ ordering and distribution framework, processing and delivering orders in efficient manner and within expected timeframes
• Customer coordination for customer logistic service (VAS (=value added service) requirement) and order preparation, coordination & interface with Logistic / warehouses (trucks, delivery window)
• Drive a close day-to-day alignment between Sales and Operations teams to optimise stock flow to individual customers as well as secure a strong overall market approach
• Build partnerships with local customers and suppliers by focusing on mutual value creation
• Provide outstanding customer service while maximizing revenue and reducing supply chain costs by linking central sales operations developments to customer needs
• Secure a line of sight in go-to-market strategy, customer and marketing plans and the customer order execution
• Develop and implement Order Management systems and processes to secure workload efficiencies
• Define, implement, and monitor Global Key service KPIs for a smooth and efficient operation in Nordic countries
• Continuous improvement of operational process and procedures to ensure best-in-class sales support and ease of doing business

What we are looking for:

To succeed in this role you are technical, customer-focused, able to work effectively with cross-functional stakeholders, as well as you have:

• Previous experience with order management and sales operations processes from e.g. consumer goods or food industry
• Knowledge of ERP System and business reporting systems, like Rex, SAP, APS,
• Fluency in English and preferably additional 2nd Nordic language (Norwegian or Danish)
• Experience in leading across countries would be advantageous
• Change management skills and experience in implementing new structures and driving change
• Independent with strong stakeholder management skills, and ability to work independently and build cross-functional relationships.
• Very good analytical skills

Location: Husqvarna

The application 

That’s it, we’ve reached the end, and now it’s up to you to decide whether this could be something for you. We truly hope so. If that’s the case, please send us your application so that we can get to know you better.

We are going through the applications continuously. Due to GDPR we do not accept applications via mail.

For more information about the position please contact Hiring Manager Matthias Welker at matthias.welker@husqvarnagroup.com

Husqvarna Group is the world’s largest producer of outdoor power products including robotic lawn mowers, garden tractors, chainsaws and trimmers. The Group is also the European leader in consumer watering products and one of the world leaders in cutting equipment and diamond tools for the construction and stone industries. The Group’s products and solutions are sold via dealers and retailers to both consumers and professional users in more than 100 countries. The head office is located in Stockholm, Sweden, and the share is listed on NASDAQ OMX Stockholm Exchange.