Operations Manager

MANAGER OPERATIONS

FULL TIME POSITION

Reporting to Store manager, Head of retail, Head of operations

Key responsibilities

Responsible of all processes in store ensuring its complete functionality. Manage all

operational aspects of the store, both front and back of house, improving its efficiency

and finding alternative solutions with the aim of improving the store functionality.

OPERATIONS

• Works together with its team and the store manager to ensure that product flow and

presentation is always optimal and follows the commercial strategy of the store,

ensuring all product journey is always correctly followed from the back areas to all

different stages on the floor.

• Coordinate the team in both front and back of house to maximise all processes on

the store.

• Develops and implement new operational projects after its own analysis of the store

operative or as an answer after the company strategy with the aim of improving the

processes in store.

• To support the general manager with security procedures to minimise stock loss and

produce action plans accordingly.

• Works together with the store manager on implementing and following best practices

culture and security procedures on the till and its users ensuring the correct training.

• Together with the store manager leads the process in store of inventory and merma.

• To be responsible for the maintenance of store’s electronic Devices, telephones,

Ipads, Ipods, bluebirds and apply troubleshooting techniques when needed, follows

up all ATS and cases open.

• Responsible for SINT organisation managing daily deadlines and maximising online

packages to increase store probability. Manage and control all warehouse spaces

adapting them to its season.

• Manage all warehouse spaces adapting them to the season and product reality.

• To overlook replenishment is done in a timely and effective manner through all the

departments and find ways in improving efficiency in line with company guidelines.

• Maintaining a healthy stock level in the stockroom by conducting frequent and

efficient returns to the warehouse following the company guidelines.

• Analyse operational reports/KPI: 25R replenishment ranking, success of devolutions,

confirmation of transfers and strategize plans for improvement.

• Manage and oversee the whole delivery process in all its stages to ensure its line with

the company target productivity.

• Overlook the organisation of the fitting room money mapping rail operations ensuring

its efficient and effective.

• To ensure good housekeeping is maintained throughout all areas in the store and to

communicate with the senior management team in case an accident happens.

• To be aware of the risks of employees and customers are exposed to and to be

aware of safe work practices and company procedures to overcome them.

• Comply with the Company Health & Safety Policy.

PEOPLE

• Works together with the manager people and store manager towards and effective

distribution of the resources in the store supporting the team on the correct allocation

and planning of resources.

• Promote the correct work culture in store following all company guidelines

• To actively identify members of the team team with development potential and build

a continuous internal succession plan

• To develop the team through performance reviews and Personal development plans

using the Leap application and monitor their progression

• Promote HR Policies and Procedures and the Code of Conduct in the store by sharing

information with the team and leading by example

EXPERIENCE

• To ensure a high level of customer satisfaction is offered in the store.

• To support experience manager with product management and collaboration

between the operation team and the manager experience in all actions to

implement in the store.

• To effectively resolve customer queries and manage conflict and understand and

implement effectively the return policy.

• To be an ambassador in the company's sustainability project and ensure that the

company upholds and works towards finding new, innovative and economically

reductive ways to stay sustainable

PRODUCT

• Work alongside the manager product ensuring the product flow is always up to

Company standards.

• Support actively the manager product work with the correct maintenance of the

floor in all area

• Ensure a correct product strategy is followed in the store with a deep control on the

product level using positively all corporate tools

Skills • Lead by example, motivating and developing employees

• Forward planning skills and strategic thinking

• Time management and strong organisational skills - Delegation

• Identifies problems, reacts accordingly with initiative and problem solving

• People and Interpersonal Skills – Mentoring

• Positive attitude towards self-development

• Ability to work autonomously and as part of a team.

• Good verbal and written communication skills

• Numeracy is Skills

This job description is designed to help you understand your role better and to improve the effectiveness of our

recruitment process. It is not an exhaustive list of all the things that you may be required to do and maybe required

to take on additional tasks.

Inditex is an equal opportunities employer. We are proud of being fully committed to diversity and multiculturalism.

Our teams include people from a wide range of cultures, backgrounds, and experiences, including a mix of race,

Gender, gender identity and expression, ethnicity, age, education, socioeconomic groups, disabilities, Religious

beliefs, sexual orientation etc. Inditex champions a culture of inclusion and acceptance