Customs Consultancy Team Lead

Do you want to join us in facilitating secure and compliant trade?

Maersk Global Trade and Customs Consulting (GTCC) provides expert advisory services to all aspects of trade, including all sector stakeholders active in the areas of cross-border trade and border processes. GTCC is a strategic consulting product for Maersk, developing the most innovative, fastest and sustainable border solutions.

We like secure and compliant trade, and we love solving challenges

What we do

We are one of the market leaders in Customs Consulting. GTCC provides tailor made solutions ensuring that all import and export transactions are in conformance with the laws and regulations of the involved countries.

This is the backbone of international commerce and exchange of goods, regulated by countries, economic blocs and international agencies such as the WCO (World Customs Organization) and WTO (World Trade Organization)

Our consulting team delivering GTCC solutions includes highly experienced project managers and trade and customs consultants, several with background as customs officers. We are committed to make an impact, deliver outcomes, and changing the trading environment for the better, improving transparency, and trade facilitation.

We are seeking a highly motivated and experienced Customs Consultancy Team Lead to join our Project team at Maersk Customs Services, Trade and Customs Consulting (TCC) Europe, based in Gothenburg.

In this role, you will be responsible for leading a team of customs consultants and overseeing the solution delivery for our clients. This includes ensuring compliance with all relevant laws and regulations, managing the team workload, and maintaining strong relationships with the Business Team, clients and stakeholders.

Your role:

Listed below are some of the key responsibilities of this role. However, we work in an agile environment, making this an ideal opportunity for you to shape the role for yourself.

• Lead a team of customs consultants, providing guidance and support to ensure successful delivery of sold solutions for clients.
• Manage team workload, allocating tasks and resources effectively to meet client needs and deadlines whilst adhering to the solution budget and chargeability.
• Collaborate with clients and stakeholders.
• Align the teams on the need for exemplary account management exploiting upsell and growth opportunities.
• Develop and implement process improvements to increase efficiency and productivity, while maintaining a high level of quality and compliance.
• Provide guidance and mentoring to team members, enhancing their knowledge.
• Monitor and report on key performance indicators (KPIs) to measure team performance and identify areas for improvement.
• Manage solution delivery yourself if/when the need arises.
• Foster a positive and inclusive team culture, promoting collaboration, respect, and open communication.
• Grow, defend, expand. Part of this role will be tasked to grow the existing customer base for TCC Europe, defending existing customers vs competition and expanding the amount of services and projects being offered/executed for the strategic customers of the EUR region.

Technical Skills:

• 5 years of International Trade Experience required.
• Specific knowledge in the area of Customs Procedures and Compliance is preferred.
• General knowledge of consultancy strategy.
• Proficiency with the Microsoft suite.
• Excellent oral and written English.
• Flexibility to travel to clients and internal offices within Europe.

Soft Skills:

• High levels of organisation.
• Proven commercial acumen.
• Track record of managing high performing teams.
• Strong customer relationship skills.
• Ability to communicate (verbally and written) effectively with clients, coworkers and senior leadership.
• Ability to work effectively with international teams.
• Integrity, dependability and adaptability.
• Willingness to learn.
• Problem-solving approach.

What we can do for you

• Provide you with the most exciting career you could not have imagined, in a global organization.
• Give you the opportunity to get to know and love customs and border processes.
• Support your personal growth.
• Let you work with some really nice and very skilled people.
• Invite you to be a part of Maersk’s ongoing development journey where clients are expected to be “delighted”, not just “happy”.

We look forward to your application!