Customer Experience Specialist

Join us and make a difference

Do you want a career that impacts millions of people for the good? At Mölnlycke, you’ll be helping to equip medical professionals with solutions to improve outcomes for patients. And you’ll develop your career in a growing organisation with an inspirational culture – where you’ll be recognised for the results you’ve achieved.

Mölnlycke is now looking for a Customer Experience Specialist to join our Customer Experience team. You will be based at our global headquarters in Gothenburg and primarily work with the Swedish market, providing support to the Norwegian market when necessary.

As a member of our Customer Experience team, you will provide our customers with first-class service and act as a key player throughout the entire customer journey by supporting them from order management to successful delivery. Through your work, you will make a significant contribution to finding efficient solutions and ensuring customer satisfaction.

What you’ll do:

• Have responsibility for customer service from order to invoice
• Gain understanding of customer needs and solution-oriented support
• Have pro-active collaboration with local sales, internal and external stakeholders to ensure best possible support and customer satisfaction
• Act as first point of contact for all customer interactions through telephone and written communication
• Receive and process orders and inquiries, tracking customer shipments from order registration to delivery
• Track logistical issues and coordinating deliveries
• Be responsible for handling delivery and billing complaints
• Coordinate with quality and logistics department

What you’ll need:

• Business fluent in English, Swedish and Norwegian, both written and spoken
• Minimum high school degree
• Experience in customer service or a commercial role, preferably from an international company
• Knowledge and understanding of processes from ordering to invoicing is beneficial
• Strong customer focus and interactions experience: service and solution oriented
• Strong communication skills, outgoing and a team player
• Independent working style, attention to detail, structured and adept at prioritizing tasks
• Flexibility and a high level of commitment
• Computer skills: Microsoft Office/ SAP

What you’ll get

Wellness benefits

Flexible working hours

Great colleagues in a global company

An open, friendly and fair working atmosphere

Competitive compensation package including company pension plan, bonus, company health care

If you feel ready and upbeat about really having an impact, then we want to hear from you! Please submit your application at earliest convenience as we are continuously reviewing applicants.

Our approach to diversity and inclusion

At Mölnlycke diversity is not just a vision, but our strength. We are dedicated to fostering an inclusive workplace that values and celebrates the power of diversity. At the heart of our commitment is the belief that diversity fuels innovation, creativity, and problem-solving. We invite you to be a part of a team where authenticity is embraced, and every employee, regardless of background or any other traits, experiences a true sense of belonging. Your attitude, drive, enthusiasm, and eagerness to learn are just as important to us as the requirements for the role.

About Mölnlycke

Mölnlycke is a world-leading medical products and solutions company that equips healthcare professionals to achieve the best patient, clinical and economic outcomes.

Our business is organised in the four business areas Wound Care, Operating Room Solutions, Gloves and Antiseptics, where customer centricity, sustainability and digitalisation are at the heart of everything we do.

Mölnlycke employs around 8,700 people. The company headquarters are in Gothenburg, Sweden and we operate in more than 100 countries worldwide. Mölnlycke is a founding partner of GoCo Health Innovation City, a world-class innovation cluster for health, and in early 2025 our headquarters will move there.

Since 2007, the company has been part of Investor AB, an engaged owner of high-quality, global companies which was founded by the Wallenberg family in 1916. For more information, please visit www.molnlycke.com and www.molnlycke.com/careers