Product Support Engineer

Product Support Engineer SGT-800   A Snapshot of Your Day   As a Product Support Engineer, you will tackle a wide range of technical questions encompassing the entire gas turbine. You will be part of a dedicated team of experienced colleagues, that together will handle complex technical issues related to our SGT-800. On a typical day, you might support a quality engineer onsite during a forced outage inspection in the morning, and in the afternoon, participate in a Root Cause Analysis (RCA) team meeting to identify potential hypotheses for a root cause.     How You’ll Make an Impact   * Technical Support: Provide expert support and recommendations for complex operational issues, site findings, and technical challenges related to the SGT-800. * Site Assessments: Prepare detailed instructions for qualified site assessments to facilitate fact-finding and rectifications. * Investigations: Conduct thorough technical investigations by analyzing site findings and operational data to determine the cause of issues and propose recommendations, in collaboration with the product support team and R&D engineering. * Customer Communication: Develop communication materials for customers and participate in customer meetings to discuss technical issues and solutions. * Root Cause Analysis: Be an integral part of the RCA team, investigating the root causes of major issues. * Continuous Improvement: Contribute to continuous improvements within the technical support area, enhancing instructions and methodologies. * Professional Development: Expand your knowledge of different areas and versions of the SGT-800 gas turbine and improve your communication skills both internally and with customers.     What You Bring * Technical Expertise: Knowledge and experience of gas turbines, gained through engineering, field service work, technical support, or similar roles. * Educational Background: A technical degree (Bachelor’s or M.Sc.) in engineering, or equivalent knowledge from work experience. * Problem-Solving Skills: Ability to derive recommendations based on your expertise, team support, and a network of experts across various disciplines. * Learning Mindset: Eager to learn and motivated by the challenge of solving technical questions and issues. * Customer Focus: A support-oriented mindset, driven to handle technical issues effectively to meet customer expectations. * Communication Skills: Proficiency in English, both written and verbal.     About the Team You will be part of our SGT-800 Product Support Team that consist of 12 persons, with the growing fleet we are now expanding the team with two additional support engineers. We work with both proactive and reactive support to ensure a high product reliability and customer satisfaction thru the whole product life cycle. In the team we have persons with long experience from our gas turbines. We have a continuously open dialog about ongoing tasks and support each other to find a good and reliable solution for our customers.   We believe in a combination of work from office in Finspång with an opportunity to work from home-office to have a good balance between focused work and team collaboration and allows you to have a flexibility in your daily life.     Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.   We can offer you employment benefits such as: reduction of working hours, advance vacation, health care allowance and an eventual possibility to a flexible working place.   ...