Technical Support Job Opportunity in Ireland for Swedish Speakers (WFH)

Technical Support Job Opportunity in Ireland for Swedish Speakers (WFH)

Have you ever considered to work in Ireland? We are looking for Swedish speakers for a Technical Support Analyst role to work from home (based in Ireland). This opportunity includes a relocation package and is ideal for someone looking for the chance to work abroad. Experience within a customer service/call centre environment would be a plus, but the company offers great training to someone looking to start a career on this industry.

Key Responsibilities:
  • Resolve remote users' IT issues by means of a first-time fix or by dispatching for on-site support, third party or appropriate remote group.
  • Log, validate and diagnose customer issues on the full range of products and applications supported on the customer site.
  • Provide the customer with a solution, analytical troubleshooting and query research, or to route or escalate to the appropriate group.
  • Contribute to a positive team environment and proactively support team members.
Required Skills:
  • Language: Fluent English & Swedish
  • Experience within a customer service/call centre environment preferred.
  • Analytical, trouble-shooting, and investigative skills to resolve customer issues.
  • Technical understanding of hardware, software, and different operating systems.
  • Strong Communications & Organizational skills.
  • Flexible and willing to work variable shift patterns.
Offer:
  • Salary: Competitive + Relocation package
  • Contract: Permanent
  • Training: Fully paid training provided
  • Location: Work From Home (based in Ireland)
Benefits:
  • Employee Reward and Recognition Program
  • Medical Cash Plan
  • Employee Assistance Program (EAP)
  • CPL Group Discount Scheme
  • Bike to Work Scheme
  • Staff Engagement Initiatives and Competitions
  • Be part of a great, friendly, diverse team
Due to current requirements of working from home; please note you must have an ergonomically friendly workspace inclusive of a chair and workstation. You must also have minimum 250 Mpbs Wifi speed.

If this is the role for you, please apply or send your CV to bruno.ribeiro@cpl.ie
Mer info
Område Utland
Yrkesroll Data & IT, Service & Kundtjänst
Typ av anställning Heltid, Tillsvidareanställd
Hemsida https://www.cpl.com/ie?source=google.ie
Sista ansökningsdag 29 aug 2022 (12 dagar kvar)