Swedish Customer Service Advisor

Swedish Customer Service Advisor

About us
Capgemini is one of leading global companies offering consulting, IT technologies.

The Cloud is fashionable - everyone's talking about it, many use it, but few knows what it consists of, how it works, how to access it, and how to take care of it. It is us, Cloud Infrastructure Services, who understand the subject thoroughly. From high level services, through managing equipment and operating systems, internal or access networks to managing applications, IT operations, availability, configurations, and changes. By working in an international environment... we use a number of foreign languages.

Candidate's profile
Before you start our induction training we will check if you have:
  • fluent Swedish language skills both verbal and written
  • good knowledge of English
  • pro client attitude and communication skills
  • basic experience in Windows 7 and MS Office
  • customer service experience (is an asset but is not necessary)
  • team player, problem solving attitude and efficient task management skills
Job description
After an induction training you will be able to:
  • handle incoming phone calls/ e-mails from customers regarding technical issues related to everyday usage of a computer
  • analyze and resolve most common enquiries using step-by-step solutions provided to you
  • deliver high quality standard service to customers
  • cooperate with IT specialist team to deal with more complex issues
What we offer
  • Working in a close-knit team and a friendly atmosphere
  • Bonuses, including those for recommending new employees
  • A wide range of training and co-financing of courses
  • Additional life insurance
  • Attractive package of additional benefits (fitness, gym, cinema, etc.) you chose what you want
  • Integration events and joint celebrations
  • Disability inclusion, assistive technologies, reasonable accommodations
  • Private medical care, also for your family
  • Bicycle parking and carpooling
Mer info
Område Utland
Yrkesroll Service & Kundtjänst, Kundtjänst
Typ av anställning Heltid, Tillsvidareanställd
Hemsida http://www.capgemini.se/
Sista ansökningsdag 27 maj 2019 (31 dagar kvar)

Om arbetsgivaren

A global leader in consulting, technology services, and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients opportunities in the evolving world of cloud, digital, and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries. The Group reported 2017 global revenues of EUR 12.8 billion. Visit us at www.capgemini.com. People matter, results count.