Swedish Language European Customer Account Advisor

Swedish Language European Customer Account Advisor

As a Swedish speaking European Customer Account Advisor you will join the European Customer Service team to support the Company's operation at our offices based in Malta.

You will assist our global customer base via Live Chat, telephone and email. You will be assisting our customers with a wide variety of account queries including payments, login, verification and betting queries.

From your first day with the company, relevant training will be provided on all aspects of the role, including sports and betting, giving you the tools and knowledge to provide an excellent customer experience. Development continues throughout the role enabling you to build your career in an innovative team.

We are keen to welcome candidates who are passionate about delivering high quality service whilst working in a fast paced, rewarding environment with fantastic opportunities for progression.

A competitive salary and benefits package will be provided to the successful applicants.

Candidates must be prepared to work any five days from seven including weekends.

Preferred Skills, Qualifications and Experience
  • Fluent/Native verbal and written communication in Swedish.
  • Excellent verbal and written communication skills in English.
  • Passion for delivering outstanding customer service.
  • Ability to problem solve and find a resolution.
  • Competent literacy and numeracy skills.
  • Experience in a customer facing role

Main Responsibilities
  • Providing support to our customer base via Live Chat, telephone and email.
  • Reviewing and escalating queries from customers to your superiors when required.
  • Liaising with other internal teams to review queries from customers regarding several topics including payments, technical issues, verification or betting queries

How to apply

If you believe you possess the skills and experience necessary for this role then please email your CV and Covering Letter quoting the Position Reference ECAASL0622BJ to maltajobs.mailbox@bet365.com.
Alternatively you can send the application by post to Human Resources Department, Hillside (Sports) MP Limited, Level 8,Tigne point, Sliema, Malta

By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at www.bet365careers.com/privacypolicy.pdf.
Mer info
Område Utland
Yrkesroll Service & Kundtjänst, Kundtjänst
Typ av anställning Heltid, Tillsvidareanställd
Hemsida http://www.bet365careers.com
Sista ansökningsdag 19 aug 2022 (53 dagar kvar)

Om arbetsgivaren

We are the world's favourite online gambling brand, due to the dedication and hard work of the thousands of employees who have joined us over the years, many of whom have grown their careers alongside us and remain with us now. This has created a strong foundation of loyal employees who make us the brand we are today.