Customer Service is part of sales and interlinks with Sales and Marketing on the business side and with supply and supply planning on the operational side to offer the best service to our customers.
Do you got talent for both customer service and people management? Do you have the mindset to exceed customers and organization expectations and value job satisfaction and working balance? Then you are the new collegue we are searching for!What you will do?
As Customer Sevice Representative Team Leader you are working together with your team to serve our customers in the Nordics. You will have a coordinating role and take the responsibility to support and improve team performance and develop individuals as customer service specialists.Your main responsibilities are:
- Support and assure the Customer Service Team´s highly interactions with customers associated with their order processing, complaint registration, general management and information required
- Fulfill the "Order To Cash" (OTC) cycle for all assigned orders and ensure processing and monitoring in accordance with agreed terms in order to optimally serve customer needs and be in compliance with law, regulations and AkzoNobel procedures
- Provide high customer service level by building and maintaining customer relationships internal / external
- Manage customer orders i.e. order acceptance, order entry, order confirmation and order to follow up including documentation and questions
- Proactively reaching out to customers to follow up on contract fullfillments
- Continous improvement i.e implement and/or optimize work processes, techniques, share knowledge / best practice
You will report to Customer Service Manager Europe and will be located at our site in Tyresö.Who you are?
As a person you have a strong solid interpersonal and influencing ability with a sense of empathy towards your team members and customers. You are a natural leader and a team player with an open mindset and optimism. You show great ability of discipline and self-confidence in your daily work. You possess great experience of sales processes and supporting tools and business knowledge of commercial understanding, strategic perspective, supply chain and internal services knowledges and logistic, export and customer rules and regulations.
You have at least three years of experience within Customer Service and you are today working as a Team Leader/Coordinator or would like to step up with new challenges as a Team Leader. You have good knowledge in a CRM-system (we are using SAP) and MS Office. You need to be fluent both in Swedish and English, verbal as well as in writing.What can AkzoNobel offer you?
If you share our values and ambitions, we can give you a career where your knowledge and ambitions will be recognized and rewarded. You will be working in an international environment with many possibilities to develop, both personally and professionally. You will be offered interesting and challenging projects that opens your view and challenges your enterprise. You will be working with likeminded people that share your attitude and enthusiasm. By working for AkzoNobel you will also help us to achieve our ambition – to be the first choice by our customers, shareholders and employees, all over the world.Would you like to join? Apply already today with your CV and a cover letter why you are perfect for this role! We do not accept applications via e-mail, these will be disregarded.
For additional information about the vacancy please contact Patrick Sidler, Customer Service Manager Europe, +34 662 394 676
For information about the recruitment process, please contact Christina Borin, Talent Acquisition Partner, +46 76 112 8564 or firstname.lastname@example.org
For union related questions please contact Unionen, Lena Wahlinder, +46 704 65 60 54 or Marianne Strömberg, +46 708 12 05 10.
Our company can only deliver sustainable high performance if our employees can reach their full potential and grow and develop together with AkzoNobel. We want to ensure employees are offered continuous learning and development opportunities. With that intention in mind please find job opportunity mentioned below. Please make sure you discuss the same with your manager before applying. You can also refer someone you know for the job!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.