Lead IT Support Technician

Lead IT Support Technician to Important Looking Pirates
Are you passionate about providing exceptional IT support and leading a team? Join Important Looking Pirates, a leading visual effects and digital animation studio, as a Lead IT Support Technician. We are seeking a talented individual to oversee IT support operations and contribute to the continuous improvement of their client platform and support systems.

About Important Looking Pirates
Important Looking Pirates (ILP) is a multiple VES and Emmy award winning studio and have created animation and visual effects for some of the greatest storytellers. ILP was founded by artists in 2007 with the vision to become one of the top international suppliers of VFX in terms of quality, professionalism, and service. With amazing project such as The Mandalorian, Stranger Things, The Last of Us, Jurassic World: Fallen Kingdom, The Sandman and Star Wars: The Last Jedi in ILP’s backlog, they can proudly say that they are one of the most successful studios in the world.
During the last 15 years, they have assembled one of the best visual effects teams in the business with talents from all corners of the world. All their artists, technicians and support personnel are driven by passion for what they do and always strive to push the limits of what can be accomplished.

About the position
As the Lead IT Support Technician, you will be responsible for managing, implementing changes, and delivering effective IT services and support. You will handle first-line support for all IT-related issues, both on-site and remotely. Your tasks will include setting up workstations, onboarding and offboarding employees, troubleshooting client systems, and contributing to short and long-term projects aimed at enhancing our client platform and support systems.

In addition to your technical responsibilities, you will play a key role in planning and prioritizing daily work tasks, ensuring the platform and support systems are up to date and aligned with the roadmap. As a technical coach, you will provide guidance and mentorship to the IT support team, fostering their growth and development. You will actively contribute to the IT Management group, shaping the overall roadmap and driving future improvements in the technology infrastructure.

Your Main Tasks:

• Provide first-line IT support to employees, both on-site and remotely.
• Set up and configure workstations for new hires.
• Troubleshoot client systems and resolve technical issues promptly.
• Contribute to short and long-term projects focused on improving our client platform and support systems.
• Lead and coach a small team, providing guidance and support.
   

About You:

• You have previous experience from roles such as IT support or equivalent, preferably with Linux experience.
• You speak and write English fluently. 

Experience or interest in the following areas are desirable:

• Windows and Mac client support.
• Basic networking.
• Alarms, security controls and CCTV systems.
• Google Workplace (formerly G Suite).
• Experience in leading and coaching a small team.
• To succeed in the role, you should be responsible and thorough in your work, and have an interest in IT and preferably in the visual effects and animation field.

Practical details:
Start: According to agreement.
Extent: Full-time position.
Location: Stockholm, Norra Riddarholmshamnen 1.
Salary: According to agreement.

Do you find the position of Lead IT Support Technician at Important Looking Pirates intriguing? The selection is ongoing, so don’t hesitate to submit your application today. We at Needo look forward to hearing from you!