Are you a driven and skilled support specialist who has experience from working with Microsoft 365 services? Do you want a workplace where your ideas and suggestions are highly valued? Then the role of Operations expert at Recipharm is for you.About the position
This is a direct recruitment, which means that the recruitment process takes place through Bravura and you are employed directly by Recipharm.About the company
In this role Recipharm offers you the possibility to work from their office in Stockholm full time, fully remote or a hybrid between the two. The company operates development and manufacturing facilities in France, Germany, India, Israel, Italy, Portugal, Spain, Sweden, the UK and the US and is headquartered in Stockholm, Sweden. Recipharm's mission is to offer its expertise and facilities in the development, production and supply of pharmaceuticals to demanding customers for global use. Recipharm manufactures several hundred different products to customers ranging from big pharma to smaller research and development companies. They are a leading Contract Development and Manufacturing Organisation (CDMO) in the pharmaceutical industry employing almost 9,000 employees. The IT department globally consists of around 150 employees and the Group IT you will be a part of consists of around 30 employees. You can learn more about the company here.Job duties
In the role of Operations expert at the service area Collaboration you will be responsible for ongoing daily operations within Recipharm IT and provide qualified technical support. You also work proactively with improvement actions and evaluation of new technology and features within the life cycle of Microsoft 365 services. Furthermore, you are responsible for making sure that documentation is in place and follow guidelines.
* Daily operations and maintenance within Recipharm’s Active Directory and Microsoft 365 services
* Proactive improvement actions and evaluation of Microsoft 365 services
* Responsible for service operations uptime and continuous service improvement
* Technical support to IT colleagues
* Ensure SLA/OLA service fulfillment
* Responsible for proper documentation
* A couple of years of experience in operating and configuring services within Microsoft 365 cloud services
* Knowledge in administering Microsoft Exchange Online, SharePoint Online and Teams
* Experience in IT Service Management ITIL processes
* Verbal and written communication in English
We are looking for you who have a solution oriented mind set and appreciate getting to use your problem solving skills at the workplace. You value a job well done and you take great ownership of your tasks, making sure everything is done correctly and efficiently. In times where the work load builds up you have no problem keeping calm and focused. You are the one who makes sure that things get done and you're not afraid to take own initiatives and share ideas. Furthermore, you have excellent communication skills, and know how to get your point across.
Start date: Upon agreement
Location: Flexible - Remote or from one of Recipharm's offices
Salary: Upon agreement
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Har du frågor om tjänsten eller kring din registrering är du välkommen att kontakta vår kandidatsupport på vår chatt, firstname.lastname@example.org eller 08-400 240 50 så hjälper vi dig. Ange vilken tjänst det gäller.
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Sökord: ITIL, Microsoft 365, Sharepoint, ServiceNow, Exchange online, 2nd line, second line, 3rd line, third line, IT, support, documentation, operations expert, operations specialist, Recipharm, hybrid, remote, full time, flex, English