Do you have a few years of experience from working within an IT Support or equivalent in related field? Then, this might be the position for you. Now you have the chance to become a part of a market leading fashion company, and support them on their digitization journey. The fashion house has offices and stores around the world. As if that were not enough, at this company there are many development opportunities!
This role entails IT support through the existing communication channels: phone, walk-ins, ticketing system, documenting, and following up the existing incidents/requests. Planning and scheduling and follow-up On-call and emergency work, consultant resource allocation, scheduling and follow-up of work is also part of the role.
To succeed in this role, we believe you have a background in IT. It is also important with a customer service mindset, is self-motivated with a strong ability to take own initiative to solve issues, make suggestions for improvements, while also being a supportive team player.Arbetsuppgifter
As a person, you're having:
There will be a position as Team Lead for the IT support team as well. Please specify in your application if you are interested in the additional responsibility.