IT Support to a Stockholm-based fashion house!

Do you have a few years of experience from working within an IT Support or equivalent in related field? Then, this might be the position for you. Now you have the chance to become a part of a market leading fashion company, and support them on their digitization journey. The fashion house has offices and stores around the world. As if that were not enough, at this company there are many development opportunities!

This role entails IT support through the existing communication channels: phone, walk-ins, ticketing system, documenting, and following up the existing incidents/requests. Planning and scheduling and follow-up On-call and emergency work, consultant resource allocation, scheduling and follow-up of work is also part of the role.

To succeed in this role, we believe you have a background in IT. It is also important with a customer service mindset, is self-motivated with a strong ability to take own initiative to solve issues, make suggestions for improvements, while also being a supportive team player.

Desired qualifications:

• Customer service 1-3 years + / or technical support in related field
• General knowledge of server administration, network administration, security administration, vendor management and desktop support services
• Experience with general PC and Mac hardware, communication devices, and/or networking.
• Knowledge and experience working in environments with Microsoft AD/Office 365/Windows Client and Server OS, Mac OS X and other related products and services for the business.
• Strong client-facing skills, with ability to quickly establish rapport with client contacts at all levels

Meriting:

• Experience within an ITIL environment or an ITIL qualification
• Experience with project/team coordination activities within your department

As a person, you're having:

• A customer service mindset
• You find it easy to be self-motivating
• A string ability to own initiative to solve issues, suggestions for improvements, while also being a supportive team player.

There will be a position as Team Lead for the IT support team as well. Please specify in your application if you are interested in the additional responsibility.

Apply today!