Customer Insights Specialist

Customer Insights Specialist

Eniro is a Nordic tech company that helps small and medium-sized companies with digital marketing. Eniro also has a search service that aggregates, filters and presents information to help individuals find and come into contact with each other and with companies.

As a Customer Insights Specialist you will be a part of the Products team and work with all Product Owners to capture customer insights, in order to turn this insight into actionable design and product roadmaps.

Your main mission will be to understand what drives our customer segment - the involuntary marketeer - in order to optimize the effectiveness of Eniro's products to make them ideally suited for this very large group of customers. The key to success in this role is to be able to ask the right questions to uncover the right drivers, develop an understanding of their underlying mindsets, moods, motivations, desires and aspirations that in turn trigger their actions.

In short, your job is to make absolutely sure we are building solutions that our customers will love and use.

What you will do
  • Meet with customers and perform field studies
  • Be creative in ways to work and collect data
  • Responsible for collecting, summarise and analyzing data
  • Present findings for the team and other stakeholders
  • Work with new findings in the team to develop our products (or new concepts)
  • Follow up changes made to the products and the reactions to these changes
Qualifications
  • University degree in a relevant field
  • Experience from customer experience and user insights
  • Experience from working with human behavior
  • Experience from working as a consultant is meriting
For further information regarding the role please contact Carl Piva, CPO at carl.piva@eniro.com

We are looking forward to read your application!

We kindly decline recruitment agencies since we already have chosen our partners, thank you for understanding.
Mer info
Kontaktperson Lucas Van Mansvelt
Telefon 073-4382167
Område Stockholms stad
Yrkesroll Data & IT, Projektledare
Typ av anställning Heltid, Tillsvidareanställd
Rekrytering hanteras av Eniro Sverige AB
Sista ansökningsdag 22 okt 2019 (4 dagar kvar)

Om arbetsgivaren

Som varumärke är Eniro välkänt, men vi vill mer än så. Vi vill uppfattas som specialister på lokalt sök, oavsett vilken kanal man väljer och i alla de länder där vi verkar. Därför har vi som vision att bli Symbolen för lokala upptäckter. VI SÖKER MEDARBETARE SOM VILL VARA MED ATT UPPFYLLA VÅR VISION För att vår vision ska bli verklighet behöver hela vår verksamhet, och alla vi som arbetar i företaget, dela den samt vår ambition att utvecklas. För att uppnå våra mål, stärka vårt erbjudande och därmed vår position på marknaden är det viktigt för oss att hitta rätt person till rätt plats.