The right choice for your career
Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987.
Today, Stefanini is a global services provider, delivering offshore, onshore and nearshore outsourcing, IT consulting, systems integration, application and strategic staffing services to mid-size and large companies around the world.
We work with over 500 companies across financial services, manufacturing, telecommunications, chemical services, technology, public sector and utilities. That includes 300 multinational companies. In fact, right now we have over 25,000 professionals around the world making business more agile, flexible, responsive and innovative: our core values.
The Deskside Technician will provide client specific IT support to the End Users, handle IT related problems in order of priority and within the optimum time scale, in accordance with procedures and project SLA's.
This role will require an individual to solve customer support issues by visiting the customer's location and may involve supporting multiple facilities.
Deskside Technicians interfaces with the Service Desk and other support teams to achieve the deliverables supporting the IT Services contract. Candidates will be required to have basic PC support knowledge and experience with common support tools.
•2-3 Years experience in an IT Support Role
•PC (Desktops/Laptops) - Hardware and Software Troubleshooting
•Ability to resolve Windows 7 and Windows 10 Operating System Errors
•Basic Network troubleshooting skills and knowledge
•Proficient in Microsoft Office latest Suites
•Understanding of Symantec Endpoint Protection software
•ITSM Tool Set (Ticket Management Software) preferred
•Correctly track incidents and calls timely and accurately
•Basic Knowledge of Microsoft Active Directory
•Microsoft Group Policy Objects experience
•Implement virus detection and eradication procedures
•Diagnose printer and other peripheral device failures and implement solutions
•Provide installation and upgrade services of supported hardware and software
•Hardware installation, movement and de-installation D
•iagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.)
•Support of key engineering applications at use within the business
•Basic support of tablets/smart devices
What we offer:
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity.
In case you will need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist!