Senior Customer Support Nordics

Senior Customer Support Nordics

Are you looking for the next step in your career after some years of experience from order management and customer support and want to connect a bit deeper with your clients perhaps the below role is of interest to you?

Description

The position of Customer Support Northern Europe is a sales and technical support position within a technical environment handling sales and general technical issues.
  • All facets of customer service such as; assist with incoming telephone calls, order processing, order tracking, calling customers, maintaining accurate and current dealer notes pertaining to conversations, assist the sales support specialist as necessary and follow up
  • Technical knowledge and support of all the products
  • Enter customer orders accurately into CRM system and have full understanding of and assist with GSA orders and inquiries, proofread and confirm correctness of orders
  • Assist with special projects, system testing etc. as needed and per assigned
  • Develop and maintain close relationships and contact with dealer base and ensure database accuracy with updates as required in several CRM systems
  • Coordinate the platform 'school' attendees each month (participating during lunches and/ or dinners with customers)
  • Attending tradeshows as requested
  • Have full understanding of several CRM systems as well as Outlook
  • Know sales policies and procedures and dealer pricing levels
Profile

Must have skills:
  • 2 to 3 years' experience in customer service with some exposure to inside sales
  • Ability to respond to customer inquiries by researching status of orders for repair, return or servicing
  • Excellent communication skills in Swedish and English in both written and verbal
  • Strong attention to details, highly organized, computer literate
Job Offer

Permanent employment. Send in your application as soon as possible as this role might be filled before the application end date.
Mer info
Område Stockholms stad
Yrkesroll Service & Kundtjänst, Kundtjänst
Typ av anställning Heltid, Tillsvidareanställd
Rekrytering hanteras av Michael Page International (Sweden) AB
Sista ansökningsdag 9 dec 2019 (3 dagar kvar)

Om arbetsgivaren

A technical company that play a crucial role for all types of organizations as they strive to improve the way of communication. Well-designed technology enabling effective information sharing via different channels whether you need to educate, makes decisions, collaborate, monitor, notify, inspire or entertain. The products are purpose-built to work together, creating complete integrated technology solutions that work seamlessly with your IT infrastructure. With over 5 000 product solutions, the breadth of the product line provides system designers with the flexibility to select the optimal solution for each application.