Finnish Speaking Customer Support & Office Management Star

Finnish Speaking Customer Support & Office Management Star

Do you have an interest in the beauty industry and have a passion for customer experience? A love for structure and development? Then you might just be the person we are looking for in this exciting role!

We are now looking for a an organized and customer-oriented team player to be a part of our fantastic customer support-team at Maria Nila, based in central Stockholm.

This role will share its time between our support and reception. You will be of great importance in our growing department and with the main responsibility of overseeing the support towards our markets in the Nordics, focusing on the Finnish market and be a part of the office management, making sure the responsibilities around the office are met.

Who are we searching for?
As a part of the customer support team, we see that you like to take your own initiatives, work effectively and are very service minded. The role suits you who like to work independently as well as work pro-actively in your daily work. In this role you will work in close connection with many functions in the organization.

What do we offer?
Exciting and rewarding work in an ambitious and tight knit team. You get a chance to influence not only within the company, but the beauty industry in general through our journey on becoming leading within sustainable beauty. For the right person, there will be great opportunities within our growing company.

For this role, some of your key responsibilities include:
  • Main responsible for the support towards the Finish market focused on sales-team, merchants and consumers.
  • Be a part of the Nordic switchboard and handle incoming e-mails, phone calls and errands from customers.
  • Be a part of the social media team and administrate incoming questions
  • Administrating report sheets, campaign material and other relevant information to the sales team.
  • Responsible for ordering material and other orders regarding the office management.
  • Accept packages and deliveries
  • Coordinate and plan office events and after work together with department responsible.
  • Main contact in ordering computers and telephones for office employees
Qualifications:
  • 3+ years of previous relevant work experience (customer service, support or customer relations)
  • Great written and verbal communication in Swedish, Finnish and English.
  • Love building relations and to be in contact with customers
  • Customer experience-oriented approach with great communication skills
  • Able to adjust quickly to changing priorities
  • Knowledge and interest in the beauty industry
Title: Customer Service Representative

Position: 12 months contract with the possibility of extension

Placement: Maria Nila HQ central Stockholm

Start: Immediate
    Does this feel like you? Please send us your CV and Cover as soon as possible but no later than 15th of May

    Selections and interviews for the position will be ongoing. The position might be filled before last day of application.
    Mer info
    Område Stockholms stad
    Yrkesroll Service & Kundtjänst, Kundtjänst
    Typ av anställning Heltid
    Sista ansökningsdag 5 juli 2022 (48 dagar kvar)

    Om arbetsgivaren

    Our 100% vegan and cruelty-free products are developed out of love for animals and the environment.

    Maria Nila offers a wide range of exclusive haircare and styling products to hairdressers around the world. We think of each product as a piece of art and craftsmanship, carefully developed to grant a complete satisfactory experience for our customer, including quality, design and ease of use.

    We are particularly proud of our production plant located in Helsingborg, Sweden. With great passion for their work, our developers and chemists select ingredients, which are then processed to create a finished product.

    All our Products are 100% vegan and certified by PETA, Vegan Society and Leaping Bunny.