Customer Success Manager - Sweden (m/f/d)

Customer Success Manager - Sweden (m/f/d)

About the Role
Do you want to do things differently and work in an environment where your ideas and actions are appreciated? Can you identify with our values: Stronger Together, Own It and Stay Curious? Then it's time to come to Infront!

Inspire Infront customers with excellent service, product training and success!

We are looking for competent and enthusiastic team players to join our Customer Success Management team.

In a varied and exciting role, you will use your knowledge of financial markets, technical and customer service skills to support users of our solutions and assist the sales team in the presales phase. As a Customer Success Manager, you will act proactively with our customers, thereby ensuring customer retention and increasing customer satisfaction.

You will collaborate with other departments to assist with product development, sales, and other cross-functional projects

Responsibilities:
  • As a proactive Customer Success Manager, you will service accounts.
  • You will provide excellent service and expert product knowledge
  • Provide product training to our customers to add value to our products
  • You will identify specific customer needs to prevent cancellations and churn
  • Promote Infront solutions to existing customers
  • You contribute to cross-functional projects
  • You test newly developed Infront product features
  • Support Infront sales before, during and after signing contracts with customers
  • Managing delivery projects
  • Onboarding new customers
  • Perform scheduled reviews and reports to our customers
  • Provide constructive feedback for the development of Infront solution
Who you are
  • Good general computer skills
  • Analytical and proactive approach to problem solving
  • Fluent English and Swedish language skills, both written and spoken
  • A calm, professional demeanour, and ability to keep a cool head in stressful situations
  • Ability to empathize with customers and act accordingly
  • A genuine enthusiasm for our customers and learning new topics
  • Enthusiastic and eager to learn as a team player
  • Willingness to take responsibility and initiative
  • Motivation to deliver excellent customer service (both internally and externally)
  • Excited to work in a fast-paced environment

Other benefits:
  • Home broadband covered This does not apply.
  • Mobile phone/subscription
  • 30 days annual leave
  • Health / gym benefit
  • Investment into ongoing learning and development (Linkedin Learning, Language courses etc. plus more available to employees)
  • Flexible work arrangements (we love the office but it's also possible to work from home 2 days a week)
Mer info
Område Stockholms stad
Yrkesroll Försäljning, Kundservice
Typ av anställning Heltid, Tillsvidareanställd
Sista ansökningsdag 11 nov 2022 (38 dagar kvar)

Om arbetsgivaren

Why join Infront?
Infront offers exciting projects in an innovative and international environment, with current models and new technologies that are unique in Europe. We have a professional work culture and an environment with a start-up character, with the advantage of being an established company. You have the freedom to contribute your own ideas and are given the opportunity to develop professionally and personally. We have a team-oriented and dynamic working environment with flat hierarchies and very good long-term career opportunities.