Servicedesk - Kista

High social skills, good at problemsolving. Language skills: Fluent in both writing and speaking in Swedish and English. Sandvik's expertise is a big plus.

Shiftwork (2-shift) between 07:00-23:00.

Main responsibilities:

Work according to established processes and instructions

Provide first-line support including;

Investigation and diagnosis through phone, remote support and mail

Log all calls and emails in the incident handling system

Support users in the use of computer equipment and internal systems by providing necessary training and advice

Resolving incidents/requests

Maintain a high degree of customer service for all support queries and adhere to all Service Level Agreements Escalate more complex problems to the relevant 2nd/3rd line groups

Share knowledge and experience with colleagues globally, providing assistance on technical issues.

Language skills: Swedish and English while Finnish is an advantage.