Do you want to provide world-class service?We are looking for a Service Coordinator for our team in Sweden!
Do you find it exciting to work in a changing environment with motivated colleagues? If you are also driven by coming up with professional solutions of high quality, then we have the role for you!
As a Service Coordinator with us at Gilbarco Veeder-Root AB, you get the opportunity for a stimulating work where you are offered to help strengthen our team for customer support. At the same time, we want you to develop in your role and broaden your knowledge. To support you, there is a stable company that is the world leader in the industry. Together, we strive to continue to deliver the highest quality service to ensure that our customer satisfaction is top notch.About the role:
In the role as Service Coordinator, you will have responsibility to maximize customer satisfaction and cost optimization through call handling, invoicing, planning and improvement work. Together with us, you will be able to take a lot of initiatives as well as working independently and in a team. You are the first point of contact for our customers, and you are responsible for the assignment being carried out on time and in a cost-effective manner.You are offered:
- A team with driven colleagues
- Continuous and close cooperation with the management
- A corporate culture that gives you a great opportunity to make a difference and develop yourself
You are the one who coordinates service delivery in our aftermarket. You analyse, support, and coordinate different types of error reports, which means that you have many contact points both internally and externally. You are responsible for our field technicians and will coordinate these in an efficient and optimal way. You will also ensure that resource planning works smoothly and stable, to ensure that we work with our entire existing capacity. We assume that you are focused on service and have a positive attitude and want to continue to contribute to our current positive customer experience on the service side. You'll have evening & weekend on-call duty for a week per month.During a working day, for example, you will:
We are looking for you with the following background:
- Organize work schedules for our technicians
- Handle incoming emails and calls
- Report and analyse the daily Service Level Agreement (SLA) goals
- Organize and review the company's processes and resource planning
- Work to constantly improve defined KPIs
- Handle some other administrative tasks such as mail handling
To succeed in the role, we see that you have experience of customer service from before and an interest in technology and genuine interest in people. We are happy to see that you have an administrative background and a good habit of communicate and collaborate with different types of people. In addition to Swedish, you have good knowledge of English. To cope with the work, we see that you have a very good computer habit, and we think that you like to turn things around and look for information to find solutions and answers. To thrive in the company, we believe that you are thorough, structured and a problem solver. You like to work in many parallel processes at the same time and at a high pace. We see an applicant who is curious and proactive, that wants to develop together with the company.
Send in your application to Mikael.email@example.com. Please your CV and cover letter together with your salary expectation. We will start interviewing immediately and fill the role as soon as we have found our next Service Coordinator.
Location: Sweden, preferably Bromma, Stockholm where the Swedish HQ is
Start: Immediately / according to notice period.
Scope: Permanent position with 6 months' probation time