In this role you will be a part of the Service Desk team, working with incident management and urgent cases coming from different departments. This also includes handling incoming tickets; sorting, prioritizing, answering, coordinating and following up on the different inquiries, making sure that the different KPIs are met. This also includes wokring with incident management and urgent cases coming from different departments. You will also be in regular contact with the partners and suppliers of Easypark to ensure that integrated services are working as expected (vendor management).
This is a recruitment where 2Complete is responsible for the recruitment process and you will be hired directly by Easypark.
You have a relevant academic degree (Bachelor/Master) within IT, Computer Science and technology and speak English fluently, preferably with a proven record of usage both verbally and written; other European languages are a bonus (Swedish is not required, but is a merit). It is good if you have a few years of experience working in a similar role, e.g. Tech Support, IT customer service, IT support, ServiceDesk 2nd line.
You are proactive, enjoy taking responsibility and work in a disciplined way. You are a team player but you also feel confident in your skills and can make your own decisions in order to achieve the best possible result.
Are you interested in this position? Send in your application as soon as possible, as interviews are held continuously. If you have any questions regarding this position, contact the recruiter responsible for this position, Malin Ryholt; 076 875 11 46 or email@example.com.
Please note that we are unable to process applications sent through email, use the application button to send in your resume.
2Complete is an authorized recruitment- and staffing agency working with personal commitment, professionality and with a passion for people. We fill positions within the entire civil servant area, from junior positions to executive and specialist positions. It is important for us that the there is a personal match between our clients and our candidates, as well as delivering the correct expertise. In order to achieve this, we at 2Complete work towards creating a close personal bond with clients and candidates. Working with these guidelines creates trust and safety, values that are a given for a successful recruitment or staffing. It should be easy working with us.
2Complete are authorized members within Almega bemanningsföretagen since 2012