Service Support Dispatcher

Service Support Dispatcher

The Job Responsibilities
Dräger Nordic is searching for a new Service Support Dispatcher to our great team within the Medical segment. This position will be placed in our office in Kista (Stockholm). You will be a part of a Nordic Services common support unit and this role will belong to a Nordic distributed team supporting each other with best practices and workload balance. You will report to our Nordic Service Support Manager and closely cooperate with the Nordic Hospital Service manager and the service technicians. In this role you will also have extensive direct contact with our customers.

The Dräger brand is associated with "Technology for life", where our products works to save lives for a long time. Since our start in 1889 we have been growing in a fast pace. Today we are about 13 000 employees worldwide, and 60 employees in Sweden alone. Dräger produces products in different fields, hospital, law enforcement, industry and much more.

You will in this role mainly support the Swedish hospital service business and market and your main tasks is primarily handling customers interactions via phone and email, service order handling within SAP, planning and dispatching of service orders, invoicing, maintenance of contracts/installed base and service quotations.

Your Qualifications
We are looking for someone who has:
  • A higher education from university or college within relevant fields.
  • A few years experience in a service support function, or within administration.
  • Earlier experience from service delivery and support functions
  • Excellent administration, organizational skills and telephone skills.
  • Excellent communication skills, fluent in both Swedish and English in both writing and speaking, further knowledge within the Nordic languages is qualifying.
  • Experience with MS Office package, previous experience working with SAP is qualifying.
For this recruitment we will put a strong value to your personal skills. We believe that you who are applying for this position have a commercial, flexible and responsible personality. You are thorough and are motivated from delivering the best quality as possible towards customers. This position will focus heavily on internal communication, so you will have to be social and excessive. We also believe that the person who applies for this position has high customer satisfaction and service delivery focus, have a positive attitude with high focus to help and support. Good team work and a drive to implement improvements and adopt best practices, and are comfortable using different software (internal IT systems). You have a good sense of prioritizing and being able to multitask. You should also be very comfortable working in teams or groups, and independently as well as having an interest in our products with the will to learn them thoroughly.

The Dräger Workplace
Dräger is a leading international company in the fields of medical and safety technology. Whether in clinical applications, in industry, mining or emergency services: Dräger products protect, support and save lives. That's what our more than 13,000 employees have been striving for - every day for almost 130 years.

Who we are
Should you have any questions about the position or the recruitment process, feel free to contact our HR representative Angela Solbakke: 47 93 093 227 or our Nordic Service Support Manager Helle Hansen: 45 4450 0040.
Mer info
Område Stockholms stad
Yrkesroll Data & IT, Service & Kundtjänst, Kundtjänst, Support
Typ av anställning Heltid, Tillsvidareanställd
Sista ansökningsdag 7 juli 2020 (34 dagar kvar)