Service Delivery Director

Service Delivery Director

Typical duties will include * This role constructs functional working relations between clients, team Capgemini, vendors, and subcontractor organizations and manages the implementation of these partnerships to address business opportunities for Capgemini; * Leads a functional / business unit; * Equally balanced skills in five key general management areas of client relationship management, consultative selling, financial / business management, portfolio / program management, service delivery management and team / people management; * Build/Manage the engagement management competency within the system; * Accountable for meeting set revenue, profit, and growth objectives and for improving overall customer satisfaction targets. Responsible to build and maintain strong client relationships with the objective of being a trusted business partner; * Proactively work with Client to identify their business objectives, priorities and directions, critical success factors and applies this knowledge to establish and implement an account strategy; Manage Capgemini resources and coordinates client resources to deliver services and solutions to support the client organization.

Key Responsibilities: * Ensuring end-to-end contractual compliance of the run services as delivered by the Service lines; * Transformation and project delivery, including adoption of change management; * Having total overview of all services, spotting risks and adjusting plans and execution in cooperation with the Operation Delivery Manager (ODM); * Environment - Business Unit, country, or international professional mastery related to operations, strategies, and objectives in leading edge or critical situations; * Communication/Negotiation- Teamwork at highest levels. Plan and conduct complex negotiations reaching lasting agreements and commitments; Problem Solving - Anticipate, create and define innovative and visionary concepts in strategic environment; Contribution/Leadership -Develops and implements product, market, business, or technology strategies with executive review; * Has vision of overall strategies * Identifies further service/project opportunities to grow business & revenue; * Understands, anticipates and influences customer demand for services and ensures that service delivery organizations are capable to fulfil the demand; * Client Intimacy; * Works closely with assigned ODMs to address client needs and demands; * Assists with developing solutions that meet client needs and can be delivered in a fashion that allows firm financial targets to be achieved; * Know where to go within the delivery organization to get issues addressed and resolved; * Maintains compliance to regulatory obligations and ensures that operations are delivered securely. With whom Practices, Service Lines Practices, Service Lines * Focus is on delivering projects and services according to contract/SLA and target CM% Practices, Service Lines * Significant interaction with client (Client facing ) Account Exec, ODM * Opportunity spotting, farming sales. See*1 Account Exec * OTACE management ODM * Financial control (billing, WIP, AR, forecasting) Finance * Reporting internally and to client (M-pack, risk & issue log, N2K, SQP, client alert) Finance, Risk, ODM Key technical skills: * N2K,Microsoft Office

Personal Qualities: * Analytical and methodical approach to problem solving * Confident, self-motivated and able to work under pressure with a minimum of supervision * Ability to work with minimum supervision and meet tight deadlines * Team player (ability to work with other Capgemini teams to provide a service to an agreed SLA) * Flexible Mobility a willingness to work away from a base location within the UK when required. * Comfortable in a client/business facing role * Proficient in verbal and written communication

Grow with the experts and work with the top clients. Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. You will have chance to participate major high impact IT programs that affect multiple touch points in the daily life of people. You will get our career model to support you in your career development, mentoring and a global network of experts. Enjoy your workday and life. We also have inspiring offices with good traffic connections, which supports a collaborative and activity based ways of working. We stand out by having the nicest people in IT industry, a strong culture of helping each other and loads of flexibility to support work-life balance. Be trusted and valued. We give our people the freedom to do their work and trust them.

Ready to reach to the clouds with us? Make your move by applying now or latest by July 31st. We will select the very best candidates to our Accelerate Program during the next months and hope that you are ready to accelerate your career at Capgemini by October 2018. Apply here and submit your CV. Locations: Stockholm, Gothenburg, Malmö. Please add preferred location in your application.
Mer info
Område Stockholms stad
Yrkesroll Teknik & Ingenjör, Arkitekt
Typ av anställning Heltid
Sista ansökningsdag 30 juni (159 dagar kvar)

Om arbetsgivaren

A global leader in consulting, technology services, and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients opportunities in the evolving world of cloud, digital, and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries. The Group reported 2017 global revenues of EUR 12.8 billion. Visit us at www.capgemini.com. People matter, results count.