Service Specialist Sweden/Finland

Service Specialist Sweden/Finland

Are you an IT Support professional who wants to make an impact with excellent customer relations? Do you love solving puzzles together with your team? We at Axel Health make a difference to Healthcare by providing efficient patient flow management solutions. Come join us on our journey!

We're expanding our business in Sweden and we're looking for a full-time Service Specialist to join our Service team to support our growth in new markets. You'll be offering first line support to our Swedish speaking customers. You can choose your home base between our Espoo and Stockholm offices ‒ your job can be done wherever preferred but travelling to our customers premises is needed every now and then. During the Covid-pandemic we mostly work remotely.

This is what you will be doing:

As a Service Specialist your workday consists of variable tasks, such as updating and checking ongoing support tickets, solving system errors in our software and answering to support calls. Our support tickets are mostly about hardware maintenance requests or questions related to our software, but also installations for our customers. While doing all this, you'll be documenting support solutions and writing instructions for future use.

We work closely with our team, but also very independently. Solving tasks can be hard sometimes, but together we can solve anything. We work closely with our developers and customers to solve mysteries and maintain a fully working system on patient flow. You'll be part of our Service team, even though other team members are mainly based in Finland.

To succeed, you'll be needing:
  • Experience in Linux environment, both in desktop and server, and command line tools
  • Basic understanding of TCP/IP networking
  • Knowledge of SQL/databases and event logs
  • Fluency in both English and Swedish languages
  • Willingness to travel
We are looking for an individual who can work independently and in a team environment – a true team player, who shines under pressure. You are not afraid to take on challenges and perform as yourself in front of our customers. You are able to translate technical issues to our customers and help them to understand what the main issue was, even without a technical background.

And this is what you will get:

We offer you a full time job with interesting and versatile support tasks in a growing IT-company. You'll get the support of a super team and the opportunity to develop yourself during your journey with us. We are your second family and enjoy ourselves with free-time activities after working hours. Our benefits include comprehensive healthcare and social team events.

This position will be filled as soon as possible, but the exact starting day will be negotiated with the person chosen for the position.

How to apply

Submit your application with your salary request to as soon as possible, but no later than by September 30th, 2021.

For further information, please contact Service Manager Mari Vallius, tel. +358 50 486 1796. Regarding this recruitment, Mari is available for calls from Monday to Wednesday from 14.00 to 15.00.

Axel Health is the leading healthcare patient flow software solution provider in Finland and we're expanding our footprint in the Nordics and Europe. Our current customers consist of the hospital districts, biggest municipalities and cities. Healthcare industry is changing at a rapid pace and we are helping our customers to succeed in this changing environment. We currently have offices in Finland, Sweden and Portugal.
Mer info
Kontaktperson Mari Vallius
Telefon +350504861796
Område Stockholms stad
Yrkesroll Data & IT, Service & Kundtjänst, Kundtjänst, Support
Typ av anställning Heltid, Tillsvidareanställd
Sista ansökningsdag 30 sept 2021 (4 dagar kvar)