Investigation Process Administrator to global company!

Investigation Process Administrator to global company!

We are now looking for an Investigation Process Administrator! Do you want to work in a global company, oriented in temperature-controlled containers for pharmaceutical products? Envirotainer is a company with an easy-minded spirit, international culture and an open atmosphere. If you want to work with administration and coordination, and want to work with market leading products, this is the position for you. We are looking for you who has a relevant education, or work experience within the area of administration. Apply today! We are already running the recruitment process!

Information om uppdraget

The investigation process administrator ensures that the investigation records are orderly stored and updated. Daily monitoring of progress required and new cases are reported on daily follow-up meetings in order to have investigator assigned.

You will be a team member of a team with eight colleagues. Envirotainer has two offices and you will mainly work from the office in Rosersberg.

As consultant at Academic Work you are offered a great opportunity to grow as a professional, extend your network and establish valuable contacts for the future. Read more about our offer{target="_blank"}.

Arbetsuppgifter

As an investigation process administrator, you have a significant role in looking for ongoing investigations and ensuring that the associated documentation is correctly completed and communicated both internally and externally.

You will work with customer problems that happen on the field and be the one who receives and handles error reports and cases, and then distributes these cases to the respective responsible internally. You will have a very communicative and coordinating role that involves both internal and external contact with both customers and colleagues, primarily via mail.

You will for example work with..
  • File all new reliability cases in Salesforce
  • Assure that all new cases are handled in daily follow-up meetings and investigator is assigned
  • Administrate status changes in Salesforce and other systems relevant for the investigation
  • Assess case information and define stakeholders
  • Ground case related containers by requesting container Hold status
  • Send acknowledgement letter to involved stakeholders
  • Request additional information from stakeholders
  • Monitor case statuses and send periodical status updates to stakeholders
  • Send resolution letter to lessee and internal stakeholders upon case completion
Vi söker dig som

You who:
  • Has relevant education, or proven administrative background
  • Proven skills in Excel
  • Excellent skills in English, both in writing and speech
Meritorious:

* Proven skills in Salesforce

As a person you are:
  • Honest towards colleagues and open for criticism
  • Team player motivated to help colleagues
  • Self-ensure quality of work delivered
  • Pro-active in setting expectations and delivering upon them
  • Ability to work under pressure, prioritize and handle multiple tasks
  • Service-minded
Other information
  • Start: Immediately
  • Work extent: Sep 2020
  • Location: Rosersberg, close to the train station
  • Contact information: This recruitment process is conducted by Academic Work. It is a request from Envirotainer that all questions regarding the position is handled by
Academic Work{target="_blank"}.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the screening or interview phase.
Mer info
Område Stockholms stad
Yrkesroll Administration
Typ av anställning Heltid, Tillsvidareanställd
Hemsida http://www.academicwork.se/
Sista ansökningsdag Löpande (59 dagar kvar)

Om arbetsgivaren

Envirotainer is the global market leader in secure cold chain solutions for the pharmaceutical supply chain. They develop, manufacture and offer leasing of innovative container solutions, including validation, support and service, for pharma products that require a controlled environment.

Thanks to a truly global presence with the worlds active container fleet, the largest network and an extensive industry expertise, Envirotainer is able to meet the customers' need for innovative and reliable solutions - available from any location to any destination. We operate through an open, global network of airlines and forwarders, and their headquarters is located outside of Stockholm, Sweden.