Customer Success Manager Nordics

Customer Success Manager Nordics

Ankorstore has expanded rapidly on the European market is now aiming to take off in the Nordics with a base in Stockholm. We are looking for talented and driven sales people to join them on their mission to strengthen independent retail in Europe.
Apply today since we work with ongoing selection.

Information om uppdraget

Ankorstore believes that local independent retailers have a huge impact on the soul of the cities we live in. And that those independent retailers can flourish if they are provided with great tools & purchasing conditions, which Ankorstore provides. They are building the largest European B2B marketplace connecting authentic European brands to thousands of independent retailers and shops.

You are offered
  • The opportunity to contribute and grow with Ankorstore, both professionally and as a person
  • An international environment and a close collaboration with the teams in France
  • The freedom to influence decisions and have plenty of room to pursue your own work
  • Working with a very ambitious & mission driven team backed by powerful VCs (Index Ventures, GFC, Alven, Aglae)
  • Competitive package, fixed and bonus

Brands and Retailers dynamic is at the heart of Ankorstores strategy. Their customers are professionals who are expecting service excellence and help in order to be successful. We are looking for exceptionally driven talents, eager to revolutionize independent commerce. As a Customer Success Manager/Commercial Engineer you will specifically work with the following:
  • Act an expert for brands to support their retailer acquisition
  • Develop your portfolio of retailers through different acquisition tactics
  • Understand retailer challenges in order to articulate impactfully Ankorstore value proposition
  • Conduct high volume of calling and mailing to drive referral adoption
  • Provide extra support on low-tiers brands
  • Generate additional revenues for our Brands through education and upsell strategies
  • Become a trusted agent by providing effective prospection and sales strategy
  • Adopt a target-oriented approach and closely monitor your acquisition funnel to improve the performances and conversion rate at every stage
  • Promote Ankorstore Network features and Prospection Tools
  • Work closely with Key Account Managers to ensure overall satisfaction of Brand
  • Deal efficiently either by e-mail or by phone with the objections raised
  • Contribute to product development by providing feedback and requests for new features from our Brands
Vi söker dig som

We are recruiting on different levels for this role (junior/senior), depending on experience
  • Bachelor's degree in Business or a related field
  • At least 2 years in an Account Executive or Customer Success role
  • Experience in selling SaaS / CRM / Emailing solutions.
  • Track record of upselling solutions
  • Comfortable working with CRM (Hubspot, Salesforce)
  • Excellent written and verbal communication skills in one of the Nordic languages (native), as well as English
Additional optional qualities
  • Use of previous support monitoring tools (Hubspot Support, chats)
  • Experience working for a marketplace
  • Additional spoken Nordics language
As a person you are
  • Structured
  • Self-reliant and flexible, happy working in a fast-paced environment and adapting to rapid changes
  • Be able to take own initiatives
  • Are curious and involved in our company mission: improving a whole industry!
Other information
  • Start: ASAP
  • Work extent: Long-term
  • Location: Central Stockholm, remote
  • Contact information: This recruitment process is conducted by Academic Work. It is a request from Ankorstore that all questions regarding the position is handled by
Academic Work.

Our selection process is continuous, and the advert may close before the recruitment process is completed if we have moved forward to the screening or interview phase.
Mer info
Område Stockholms stad
Yrkesroll Försäljning, Kundservice
Typ av anställning Heltid
Rekrytering hanteras av Academic Work
Sista ansökningsdag Löpande (59 dagar kvar)

Om arbetsgivaren

At Ankorstore they are proud to serve every day these amazing entrepreneurs who are making our life enjoyable. Ankorstore is revolutionizing independent trade by simplifying transactions between brands and the best concept stores and resellers in Europe. You can discover more on their website.